Kaspas Desserts - Croydon

The guy who posed as a manager had very bad customer service. Just rude and showed no professionalism at all.

I placed an order over Uber eats for collection. On the Uber eats they did not have an option to purchase vanilla soft ice cream, so I selected gelato. As this was for my daughter and she is extremely fussy I thought I’d call and ask them instead of the gelato can I have the soft ice cream and explained I was unable to selected that option. I had an extremely rude woman on the phone, that told me to order from else where becsuse there’s nothing she could do, bare in mind the gelato is more in value then the soft ice cream. I asked if I could have her name and she put the phone down on me. I called again, she then told me that she won’t do anything to help me and either take the gelato or cancel my order. I’ve been using kaspas for a long time, but how that staff member behaved has left me feeling like they do not value there customers. One person can really ruin a whole brand!!!! I’m disgusted!!!! Kaspas please listen to your calls!!! I didn’t even end up ordering and did take my order to another dessert bar.

The customer service at this restaurant is terrible, especially from the Arab woman who claims to be the supervisor. She doesn't know how to interact with customers. I ordered their creamy cooler, but it tasted like regular milk. In a dessert shop, you expect something sweet, not just a glass of milk. When I complained, she was incredibly rude and insisted that it was company policy to not offer any replacements for dissatisfied customers. Even at McDonald's, they will offer a replacement if a customer complains. She also wouldn't let me speak to the manager. My family and I used to frequent this dessert shop and spent a lot of money there, but we will not be returning. I would recommend avoiding this place.

Came here to use my Meerkat code to get a bit off the overpriced desserts. Only to be told. Even though I came during the accepted days of the offer and showed the code that was on the meerkat app, the manager wasn’t accepting or honouring the discount. Seems Disgusting to use compare the meerkat to advertise only to change their mind when they have people in the door. Trading standards will be notified.

I ordered two milkshakes, one plain galaxy milkshakes and a Oreo coconut milkshake. I had an allergic reaction to my milkshake after the workers made a mistake with my order and added coconut to my milkshake . When I called to inform them of this, I was told it was my fault and wasn’t offered an apology. The 3 workers I spoke to were very rude and unapologetic after putting my well being at risk. I advise anyone who visits this establishment to be very cautious as these “people” don’t take in consideration to their customers or their well being