Culver's - Crown Point

Good fast food. My husband and I like the salads and coffee. My grandson likes the kids corndog and ice cream. My daughter-in-law likes the mushroom burger

I came in for lunch with my family. Unfortunately our experience was rather unpleasant. The person who took our order was great and helpful but everything else was unpleasant. Dirty tables, no napkins, flat soda, unfriendly staff who brought our food and slid our food rather viciously on the table. As we're leaving the tables are still dirty and the line is moving rather slow. Very disappointing.

Chicken sandwich was dry and tough. Potatoes cold and pasty. It took 35 min and asking 4 people to get my shake which was then melty and not fresh. I was 78 by the time I got my shake 94 had already gotten their food!!!! Service and food at its worst. WHAT HAPPENED TO YOU CULVERS!!!!

Update well, after my praise yesterday based on more than two years of coming here, today's order was pushed out to me with glaring errors and when I returned it to the counter for correction Mary, a young woman at the counter with red dyed hair copped an attitude, which I chaulked up to perhaps from the crush of people and orders this evening. Still, the average of getting things right here is above 90% so these errors don't make my praise any less, but I feel compelled to recommend you check any to go order before heading home, just as you need to at McDonald's and other places. No a huge deal, but then again my order not well checked to prevent errors and a big waste of food because of it, which will result in higher costs for customers ultimately. Here they are, I asked for 4 packets of malt vinegar and 4 cocktail sauce in lieu of the tarter sauce and butter. What I received was 4 tarter sauce and 8 butter pats. I asked for onion in my chili and got 4 bags of soup type crackers and 4 packets of horseradish sauce. Mary, clearly unhappy, made the fixes and told me they didn't have any malt vinegar so that was the only thing I would have to live without. All of the wrong items, Mary threw in the trash, I assume there is some company or health policy that considers the unopened, unused, still in the store condiments given to me less than 5 minutes prior contaminated because I touched it, but not contaminated when a store employee (ungloved) places it in my bag. What a waste of food items and money that the franchise and company will initially incur but I know will result in higher prices for consumers in the near future.

During my visit, I found that even though it was midday, it took 16 minutes to place my order and another 10 minutes to receive it. While I do enjoy Culver’s, the wait time was excessive. If I had been on a tight schedule, I would have been late. Overall, I rate the food 4 out of 5.