The Fed At The Langham, Boston

We were staying at the hotel on the club floor. My family and I were treated very disrespectfully by our server. After waiting 45 minutes for our drinks we ultimately had the maitre'd get our bill for us as the server was nowhere to be seen.

We had oysters, crab claws, and steak frites. The seafood was outstanding as well as the steak frites which was cooked to perfection. Extra nice touch was when waiter brings the bottle of wine to the table when we ordered a 2nd glass. We will definitely be back.

The Fed is an amazing bar located inside the Langham Hotel in Boston. The bar itself has a great ambiance. The tables have comfortable seats and spacious seating. The tables are not on top of each other. The drink list is great, and the drink sizes are generous. It's worth stopping in for a drink. A

Nice and elegant venue, one can say maybe a little upscale. Tastefully decorated, nice relaxing music in the background at a right volume. Maybe addition of some main courses would make the menu more rich. But otherwise all positive.

NO CLASS, RACIST, TRASHY, UNPROFESSIONAL HOTEL MANAGERS — Do not go here. I wish I could give this establishment 0 stars. I do not recommend you dine or stay here as their customer service is absolutely disgraceful. Where do I start... Their restaurant manager, Alex is extremely unprofessional and rude. He led my party of 6 and I to an empty table that had no place settings, no menus, no silverware. He then says, ”I will be right back, don 't sit down yet until I wipe the table.” He then disappeared and never came back. We literally just stood there waiting in the middle of the restaurant. Finally, a host comes over and instead of assisting us he rudely asks if we have a reservation. I made sure he was aware that Alex had led us here, and said he would be back. However, Alex never came back which caused a lot of confusion within their staff. Instead of resolving the matter, he had us uncomfortably stand there in the middle of the restaurant and it caused a scene that could have easily been avoided. To make matters worse. Just as we were finally seated, the host comes back over for a final time and asks us if we have a reservation... Keep in mind, the restaurant was empty. No one was dining there at The Fed (A restaurant in their hotel). We then kindly asked, Do we need a reservation? The host then rudely snapped back and said, No, I am just making sure. The interaction was very odd and uncomfortable. It was as though our presence alone was not welcome. This completely tainted our dining experience especially since Alex, the restaurant manager is the one who brought us to this specific table in the first place. Now I am not the one to bring up the race card, as I find it to be a cop out in most arguments. However the people I had with me were all of brown skin. We are all professional Bostonians meeting for business, dressed in business attire and still treated as though we were not human, not welcome, not allowed.Finally, when we thought things were beginning to run smoothly, the waiter forgot to bring one of our guest 's meals. We have a party of 6, and all guests were served except for one. This would not be a big deal if they quickly rectified the situation, however her meal was not served until we had all finished eating. The waiter did not even apologize at first. I had to bring this to his attention that this was unacceptable. Had I not told him we were unhappy, he would have gladly carried on knowing our guest had to watch us all eat.After our troubling experience, I called to speak with the hotel manager. He is even more unprofessional than all of the hotel staff that he governs. When I told him about our experience and how the staff was rude, forgot one of our meals. His response was, This isn 't the establishment for you. Not only that but he did not believe anything I told him. The interaction with him was quite bizarre. I personally have worked in the restaurant industry for years, and when a customer tells you they didn 't receive their meal you believe them. He proudly did not. In disbelief I asked him for his name so I could keep record of this awful experience, he refused to provide his name. People of Boston reading this, I don 't advise you spend your hard earned money in a place where the staff cannot provide their name. How can you trust someone who is nameless? How can you eat somewhere, where the people making your food are nameless? I am repulsed.If you are looking for a place to stay in Boston that is respectful, has class, and will treat you like a human being go to the Fairmont Copley or The Four Seasons. I will be letting everyone know on all social media accounts to avoid this place at all costs. For these prices and this type of low class service? They won’t last long here in Boston... Maybe stay in London.