South End Pizza And Grill - Crossing

We ordered a cheese pizza and a sausage pizza on delivery. It was good, but the cheese wasn’t that stretchy

Food is ok. Ordered food online so I was able to use my apple pay.

The folks at South End Pizza are so incredibly kind, attentive and fast — that the pizza is some of our favorite in town makes this place even more of a neighborhood jewel! Our delivery driver last night waited a few extra minutes to hand deliver our food (they’re so quick the food beat us home! and was beyond nice about it. This is our regular go-to for pizza, salads and beyond. It should be yours too! Thanks for being a great part of the South End, South End Pizza team!

Subs are always made sloppy the veggies are always cut in chunks never nicely diced onions and tomatoes are always huge and never nice thin cut lettuce, the presentation is always disappointing and the food can be better the steak and cheese is the worst it's like your eating saw dust, they over cut the steak to point where it's falling out the sub, they cut the hell out the steak

Recently visited this place and made an order of 20 chicken wings with two subs. Immediately after i got the total 57.00$ , I was given my change, literally 60 seconds later I change my mind and recalled the wings dinner from my order and keeping the subs. As soon as I ask for a refund on that order the old italian/latino man with glasses that usually works in the counter denied the order explaining very rudely that they DO NOT give refunds, “EVER”, nor will he give me one. I told him that it was a lot of money and that I am trying to cancel that order before they start working on it, as I knew too well it hadn’t been started at all, this old man then proceeds to bicker with a condescending tone telling me in his exact words: okay my friend just relax and take a deep breather go outside and cool down . Even though I wasnt even raising my voice nor behaved aggresively, hilarious. He then looks at me with a malevolent grin and tells me that my wings had already been cooked and packed. However the chicken wings that he pointed at behind him were from a box of 10 pieces that the cook was already preparing before I even made my order, plus I ordered a 20 Piece not 10! I was observing my order and it wasnt even started as the order ticket the old man glued on their pin board was still unread with 2 more orders/tickets ahead of me . He lied right in my face just to keep a few dollars in his pockets. By the end i asked him if he prefers losing a customer over a quick refund, he laughed and rolled his eyes saying im not the owner but you can come the day after fathers day and request a refund with your receipt maybe theyll consider giving you one proceeded with a sarcastic smile and tone of voice . I tell him that it was okay and don’t plan on returning to this place. He laughed at me again and walked away with an “i dont care attitude . If you ever order from this place be aware that they will deny you a refund at ALL costs even if theyre at fault, it has happened to people i know as well under different circumstnces they are crooks. I would never dare cancel an order if the food was already done, that’d be my fault. I worked in customer service and know what it’s like, but this wasnt the case. Their customer service was awful and embarassing. Worst part is the men who are affiliated with the owner/managers were watching and did nothing about his behavior. It almost seemed like this old man is good friends with the owners as he has a i can get away with this attitude and this rule has been rehersed by him many times before as he followed the protocol of not giving me a refund very strictly and reacted rather quickly when i asked for it almost like he knew what I was gonna say. I know how the local business world plays the cards and this business is just another one of the many that is all about cash grabbing, not quality. Dont treat your clients so poorly specially when we treat your employees with respect. Is being a bunch of crooks worth losing return customers? Never again!