Rock Bottom Brewery - Crossing

Way worse than Chili’s. Food looked and tasted sad and service was shockingly slow Vegetarian options: The veggie burger had literally one drop of sauce. Dry and not great

Overall, incredibly disappointed with this business after they fraudulently overcharged me and failed to fix it. The waitress, Carmen, was not only incredibly rude when we asked to split the check she also flat out ignored the request and gave us one bill without saying a word. This was after poor service where we weren't even asked if we wanted a refill on drinks of given water for the table. I put the bill on my card and we left.When the charge processed on my account, Carmen took it upon herself to fraudulently charge my card giving herself a tip over 3x what I left. It took me five attempts to get a hold of someone who could get me the contact information of the general manager David. David acknowledged the fraudulent charge and told me he would send off the refund to corporate. It's been nearly two weeks and I still have not gotten my money back with no answers.The management acts like this is not illegal. They have acknowledged that Carmen did indeed try stealing a bigger tip from me and have shown no urgency to ensure it's resolved, not even an apology at the very least. Poor management, poor food and poor service. I'll gladly update this review if the management fixes this as they said they would. Otherwise, I urge you to avoid this restaurant. There are far better dining options to choose from. If for some reason you still opt to dine here, make sure to take a photo of your merchant copy of your receipt. If your server is Carmen, I would just leave.

If there Was 0 stars that's what I would give. Have been here twice before so I thought we would make a reservation and try it again. Will never return and will spread the word...service was terrible. I tipped way to much...food was really bad. I did like the onion rings. The chzb sliders were just gross. Dont kno what that meat is but it was disgusting. Rolls were good w out that meat. Drink was so weak. For my second drink I ordered a cosmo because I thought it couldn't be weak...my mistake. So $100 later. I could have eaten anywhere for that si next time I certainly will.

I got the fish and chips and chicken fried chicken. Chips tasted like day old fries that they reheated. Hard and dry.The chicken fried chicken was more like a chicken nugget. The only thing that was ok was the fried fish.

Overall food was great and reasonably priced. It was a Tuesday so not too busy. Service was good.