Dunkin' - Crossing

I don’t think I’ve ever had such a poor experience at a Dunkin’ Donuts before. I walked here on a quick break to grab a cold brew, and when I got to the counter the girl barely spoke English. When I tried to order a cold brew she said they didn’t sell it there. I asked her if they were just out for the day and she said they didn’t sell it at all even though it’s on their menu and there’s even a promotion in their app AND on their menu in-store for a medium $3 cold brew. I showed her the cold brew on the menu in store and she said they don’t sell it at all? Then why is it on the menu and advertised? She was really hard to understand and I didn’t end up getting coffee because the girls working at the time couldn’t understand that I was asking for. I spent my entire break just trying to get a coffee I ended up leaving without. You’d be better off going to the Starbucks across the street

Worst dunkin' donuts I've ever been to, doesn't know how to use the app, refuses genuine coupons from their own app. And very rude. Rude very very rude. I would never buy from this dunkin again. I'm a huge Dunkin' donuts fan. It's sad when you have a better experience at the Burger King down the other way than this Dunkin' donuts LoL

The shop was a mess. Paper all over. Places a mobile order and both coffees were NO where near what was ordered! Absolutely disgusting!

They told me at the register they were no longer doing hot food when I tried to order a breakfast sandwich, so I skipped it. I was waiting 15+ minutes for my one coffee, and by the time I flagged someone down and asked about it (the people at the ovens were not helpful, they pointed me to the people making coffee) they were doing hot sandwiches again. Terrible service, terrible wait time, if it's busy they'll straight-up refuse to make hot food until the line is shorter. Walk to the other Dunkin by the parking garage, it'll be faster and you'll actually get food.

This is the worst dunkin I've been to employee don't understand English how ugonna get my order right 20 min wait for an ice coffee made wrong