Dunkin' - Crossing

Staff was great and friendly and polite will definitely go there All the time

Store employee didn't honor promotion after I activated it. So bc I activated it added 1 donut, I still ended up paying for my entire order. That they should have honored put it in as a no sale or actually just put the order in explain to their boss later. I shouldn't of had to pay if I'm using a promotional reward.

Ordered a large latte, a bag with cream cheese and a donut at 6pm. 6:45pm go pick up..only the latte is ready. A large cup has less than half filled latte for 4:56$. Woman there said she didn’t see there was bagel and donut

Security guard won't let you use unless your their for the hospital

Do not go here. The few times I have ordered from here there always seems to be a problem. They are super slow and even with ordering ahead on the app and giving them sufficient time to get my coffee ready, I’ll go check and still have to wait an extra 10-15 minutes till my coffee is ready and everytime you have to go pick up your donut from the cashier and everyone thinks you are cutting the line. Today was the icing on the cake where I placed my app order and waited 30 minutes when I went down my cup was set out but empty. Apparently the espresso machine was down so after waiting 15 minutes for the cashier she said she can give me a regular coffee in exchange for my iced macchiato….there is clearly a price difference there. I said no I would just like a refund then and she said okay but you also have to give the donut back because today was free donut day. No issue I gave it back but I did not appreciate how rude she was the whole time, even to the customer before me. I will defiantly never be coming back to this location.