Starbucks - Crestwood

I used the drive-thru today. My wife wanted to try a new drink, so I ordered one medium and one small. I opted for the small since I usually don’t drink coffee outside the house, but I thought I’d give it a shot. I ordered the apple crisp something. Once we reached 127th and Cicero, I took a sip while waiting at a red light, only to discover I received a blonde espresso instead of what I ordered. This is exactly why I tend to avoid drive-thrus and coffee outside my home. I ended up overpaying for one drink, as the drink I ordered was more expensive, but I got one that cost less. Either way, my wife will likely return, but I won’t. It’s not a huge deal, even though it may sound like it.

In Crestwood, Starbucks raises the standard with exceptional beverages made by talented baristas. The outdoor patio offers a peaceful retreat suitable for any type of weather, and the quick drive-thru service highlights their commitment to customer convenience. Inside, you’ll find a clean, cozy environment that combines a modern aesthetic with a welcoming feel, making it perfect for both group meetings and individual visits. More than just a coffee shop, it serves as an important community center, blending comfort, efficiency, and a friendly atmosphere that ensures every visit is a pleasant experience.

I've consistently had issues with my orders being incorrect. Overall, I would rate the food, service, and atmosphere as average, each receiving a score of 3.

Definitely the worst Starbucks around. Super frustrating that I check the app to make sure what I want is in stock before I head over there. There’s maybe about 4-5 cars in line including myself, waited about 10 minutes to order just for them to tell me my item is out of stock. I’ve worked in the food industry about 6-7 years now and I know all they have to do is press a button to mark it out of stock at their store, they just didn’t because they don’t have a manager who knows what to do I guess. This Starbucks must have really poor management. Their manager doesn’t order the correct amount of items needed between her deliveries. Half of everything is always out of stock. They don’t update this on the app like the other Starbucks do. I ordered my drink and after 10 minutes waiting with just two cars ahead of me I just left and went to Dunkin instead. Seemed pointless to already be waiting 20 minutes when I only could get half of what I wanted. Paid half the price and got basically the same quality. wasted 20-25 minutes of my time at Starbucks, they should have to pay ME for my inconvenience. They need an entirely new staff because this place is garbage. Don’t waste your time here, Go to dunkin instead or literally any other Starbucks.

I was just at this Starbucks location, my drink was not made how I ordered but I did not complain as I am on my way to work, however I did order an impossible breakfast sandwich and the young lady who is on food proceeded to hand the Caucasian male his sandwich in hand however when it came to me she sat it on the counter, I hope this is not racially motivated as I am a young black female but I am highly disappointed. I don’t know if she was rushing or what but I hope she learns that even the small things can insult someone.