Wnb Factory Wings Burger - Covington

I decided to give this place a last attempt and never again. The service is HORRIBLE and they take FOREVER!!!! I tried a few Bacon Ranch-Fries with cheese and they did not add cheese so that the checkout took it back into the kitchen and she poured so much cheese She could hardly see the frits and get worse, the cheese was cold! When we said something about it, they didn't care. To get good service, I probably needed a young hot male bc the 2 young girls immediately treated them like royal when they came in. My cousin's order took forever and when she asked how long the girl was acting as if she was disturbed and upset with us questions. She didn't even know what it was or that we didn't get it. You can't call or even talk to a manager so this was my only way to get someone?s attention. I am really surprised? re still open, but if some changes are not made soon they will lose all their customers.

We like w n b however the last couple of times we've had it their wings taste like they've been fried in old and burnt oil like they haven't changed the oil out in months so ruins the chicken taste

Cheese burger and fries were delicious. A little to much sauce, but after wiping away a little bit was delicious.. Everything was hot and fries cooked to perfection ?

I ordered at 2:49pm and was told 15-20 minutes. There were 2 men in there eating when we got there. Some time passes, then another man, then another. 30 minutes after I placed my order a bunch of orders came up. We were told that since one guy who came in after) had such a large order, they decided to make his first and we were reassured that there were making ours. 3 more customers came in and got their food and it had now been 40 minutes. I was livid, and starving and incredibly hangry. We inquired about the order and they asked what we had ordered, and the employees were arguing in Spanish about our order, so I left the move the car closer and my friend asked to just get a refund. The woman at the counter had to call her manager and he refused. So, we got our food 52 minutes after we ordered it and they gave us another order of shrimp fried rice. It wasn't until we started eating it and looked through it and we discovered that the eggs and broccoli were burnt. Never again. Horrible experience, and the other customers were much kinder than the employees.

Let me start by saying.. the food is great. I?ve been going to various WnB locations for years, and this one since they?ve opened. Unfortunately, their service is severely lacking. Reading through these negative reviews I?ve experienced most of these things.. like the loud inappropriate music, the young and often inattentive staff, etc.. But my big complaint is that they?ve now outsourced their call-in/phone orders to a call center. I have placed two orders this way and both times there was a language barrier. I speak clear English and the person had a thick Indian accent and did not seem to understand things like ?double? meaning TWO. They also would not allow me to order a burger without onions. They stated that they are not able to modify any menu items. All of this adds up to being terribly inconvenient and us choosing this location less and less.