Quan Nem Ninh Hoa In West Cov - Covina

I ordered 4 spring rolls through the Caviar app, which was listed on the restaurant 's Google Maps page. When I arrived 15 minutes later to pick up my order, the manager informed me that they are not associated with Caviar and refused to give me my order, telling me to contact Caviar instead. I explained that I had already paid through the app and provided my phone number and credit card details. However, the manager insisted that it wasn 't her responsibility since she doesn 't get paid through Caviar, and claimed it was my responsibility to check before ordering. Her attitude was very unprofessional and dismissive. To make matters worse, the manager showed zero willingness to help or even apologize. Instead, she repeatedly said, It 's not my responsibility and I don 't get paid for it. Thankfully, the cashier was able to match my phone number and card with the order, but the manager’s dismissive and unprofessional attitude was infuriating. This experience has completely soured my perception of this restaurant. If this is how they treat their customers, I will never return, and I strongly advise others to think twice before doing business with them. This manager needs to take responsibility and seriously overhaul their customer service.

Food end service were excellent. The quality is very consistent for all of my visits. Love this place.

Ordered Bun Bo Hue and only good thing to say is the broth is okay. Small portion of noodles, two slice of beef, fish paste and a pork hock. No pork blood like other places. Nothing good to make me come back again.

I am of Salvadoran origin but I tried this food for my boss who is from Vietnam but I am delighted with this food it has become one of my favorites the only thing that they serve at 9 and sometimes there are many who stop because they are already closed they should close at 10

There's plenty of delicious selections to choose from. Really love the layout of the restaurant. It's my go to place when I'm in the San Gabriel Valley area and in the mood for Vietnamese cuisine. It's very busy, yet the service is still outstanding. The staff is very friendly and efficient. My personal favorite is the Bun Bo Hue. Love it, especially after a night on the town and dealing with a major hangover the following morning.