Bristol Palms - Costa Mesa

Not a 3 but not a 4. However all that being said. Lately I have been staying at white. Few Hiltons and while being disappointed with most this one was clean. Quite refreshing. Food was good. Staff was good. Location good. Shuttle service was good. Definitely an upgrade from most of the one I have been to around the country.

Run!! We had a reservation for 2 rooms. Arrived at 2 and were told one room was ready and the other would be ready soon. We checked in and went to an event. Came back several hours later to find that there still is no second room available. We had to put our name on a list not sure why that wasn't done hours ago. No idea when this second room may become available and the manager is hiding somewhere in the back room. She won't even come out and talk to people waiting in the lobby. I won't ever book at a Hilton again!! One more thing the one room we did get was dirty! We told the front desk. It it was never cleaned. Check out the hair on the shower wall.

It's very interesting that most of the reviews for this Hilton location have same issue which is room not being available after reservation. I normally don't like to put any bad reviews but I really want you to know that there is a pattern here with this hotel. We reserved our room weeks before we get there and when we arrived at 5:30 pm they said we are sorry, we don't have room available for you due to a large group arrival. My wife and I and my little baby were staying there for one night for a wedding and I thought maybe Hilton would be a good option because of my past experiences and being 5 minutes away from the venue. Then they told us, we need to talk to a supervisor. After 30 minutes supervisor came and said, how can I help you? are you serious? Like he didn't know what is going on. After explaining everything to him again he said oh there was a room that just popped up. So we go to the room and the room was so hot and it looks like air-condition was not on for days. I tried to turn on the air-condition but the screen was completely off. I called the service desk and they said we are sending an engineer. Now the time is 6:30 pm we are sweating and we need to get ready to go to the wedding. Imagine how you feel when this happens to you. My family and I and my little baby had to leave to the wedding in that condition because you probably guessed it, NO ONE SHOWED UP for the whole hour being there. Now time is 7:30 pm. After coming back that night around 11:30 pm, the temperature was still the same and the air-condition was not working and I gave up. This is very disappointing that they deliberately put us in this room. We are never going to stay at a Hilton hotel again. Save your money and go somewhere else. I am very sorry for the brand name . The HILTON meant something before but I guess not anymore. By the way they had towels on the floor in the main lobby from the recent rains in SoCal. It was a chaos. I should have read the reviews first before I go with my trust and my past experiences.

I stayed here over the weekend for a conference I was attending and had a wonderful time. All food was provided by the hotel staff and it was excellent. High quality and tasty. Check in and out of my hotel room was easy as well. The room was clean, bed was extremely comfortable, and shower was nice. The coffee station went beyond my expectations as well. Coffee was provided from The Coffee Bean, and during my two night stay, housekeeping refilled it all. My only small complaint is that the hotel is clearly old and there were a few issues. One of the bathrooms in the banquet halls had a water leak with water coming from the ceiling. The other issue was that housekeeping was coming around and knocking on people's door asking if they wanted to check out before 8am. Check out isn't until 11! This made me feel uncomfortable as I was getting ready.

Beautiful hotel. They have one of those glass elevators in the lobby going up to rooms, can see the lobby restaurant area. Great customer service in lobby abs at restaurant. Nice rooms. Very clean everywhere : The only con is parking. If you're a guest already paying fir a room spending money at the restaurants, why are we penalized for driving a car that we used to get there, and needs a place to be ? ALL Hotels just take advantage of this. Treating one like hostages. Well you have no choice. Like 5 is ok but anything more is theft ! Who agrees ?