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Przekaż informację zwrotnąThere was a drastic difference in service quality between breakfast and dinner. During breakfast, everything ran smoothly and efficiently with polite and attentive servers. However, in the evening, service was sloppy, staff appeared confused, and it took an excessively long time to get a simple drink order. While the experience was not great, at least the food consistently remained good.
This restaurant is absolutely beautiful, and the staff are even more so. We called after 5pm requesting a cream tea, but the kitchen had already finished their daily scones. Zoe and Charlotte contacted the kitchen, who offered to make a fresh batch and apologized for the 20-25 minute wait. It was such a kind gesture, especially since my elderly mum was with us and it really made her day. The hot, fresh scones we were served were delicious, and Harry, who was working at the front of the house, was delightful. Thanks to Vicki and Ben in the kitchen for not only preparing our food, but also for making our day. We were surprised by how reasonable the bill was, as we were expecting it to be much more expensive. Thank you all for being so accommodating and welcoming, even though we were not staying at the hotel. I would highly recommend this place - it was truly wonderful.
This hotel has a lovely atmosphere and beautifully decorated common areas that suggest high-quality dining. The reception, bar, and lounge are stunning, but the actual restaurant feels more like a cafeteria. While the staff was excellent, the service was quite slow due to being understaffed. Our group of six ordered main courses and shared a unique bacon jam doughnut, which the waiter wisely advised against having as a main dish. The doughnut was not good, but the waiter removed it from the bill. My crab cakes were mostly brown crab meat and potato, which I did not enjoy despite my love for seafood. Three others in our group ordered burgers that were also disappointing. I would consider staying at the hotel again, but I would not dine at the restaurant.
For a luxury hotel, this restaurant is disappointing. If you are vegetarian or vegan you have serious problems because they do not cater for you. There was no vegetarian or vegan starter and when the waitress asked the chef, we were told we could have a seasonal salad. The only vegetarian/ vegan option was an Asparagus dish. Given that Asparagus is not in season and they charge us £16 for this non-seasonal dish, it is robbery! My wife and I were incredibly disappointed as the restaurant is not reflective of how nice the hotel is.
The menu is quite small but we both managed to find acceptable options. I had the mushroom soup. I loved the pickled mushrooms but the base soup and the picked mushrooms didn’t quite work together. My steak main was not the best. It was quite fatty and cooked more than I wanted it. I must say the truffle potato was really nice though. All in all, the food did not hit the spot. Sadly, the service was poor too. The staff were lovely people but they felt so disorganised that the service felt almost hopeless. They offered water and bread but brought neither. Both only came after we asked again after waiting a good while because you sensed that the staff were very stressed. In normal times, I would’ve complained and might have been offered a free round of drinks but that wouldn’t make the food more enjoyable or the staff slick. We will return to the hotel but might not have dinner in the restaurant next time unless there are a lot of glowing reviews posted nearer the time.
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