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Przekaż informację zwrotnąI don't know what happened but Pei Wei food was to look forward to. Since lately and especially my last order was the worst quality and quantity to the point that Pei Wei will no longer be in our choices. Whilst I understand that supply costs have gone up and almost all restaurants have increased their menu price and Pei Wei is trying to stay the same. But if that comes at the cost of food quality, that lower price is all wasted when one throws away their food and won't go back there again.
There is unfortunately it’s no consistency to the food at this location. I’ve gone here in the past and had great meals but more recently they have been horrible…either cold and dry or they skimp on the amount. Today my hubby and I each tried the new hot honey chicken. Makes no sense how each of our chicken looked completely different than the other when it was the exact same thing we ordered. My chicken was also cold and dry and both of us get the sauce was all pepper/heat and zero flavor. Totally inedible. Got a salad to go with it and the lettuce was completely turning bad. I stopped dining in awhile ago when every time we went the tabes and flors were always dirty. But even ordering take-out is no longer an option from this location, Even with their coupon, it’s a waste of money to eat here. Never ordering again.
I have never received customer service like I did today. Mauricio, the server, went above and beyond to make sure I was satisfied. Such a gentleman!! When he realized I had trouble with English, he switched to Spanish at the drop of a hat. The food that he recommended was so good!! I can definitely say, the world needs more servers like this. Come to Pei Wei!!
Mya and Nicole were extremely helpful with my order. They both exhibited courtesy and professionalism. They had extensive knowledge of the menu and took the time to answer my questions. I'll definitely be coming back because of their service.
As a regular customer tonight was the worst experience I’ve ever had with this location. Ordered my regular family fest and I got a wrong side and my meals were all dry just fried chicken and white rice. So I called to correct my order as I thought it was no big deal to fix. When I called the girl on the phone was completely rude and was arguing that she saw the store manager putting sauce on the food. I thinks that’s very unprofessional and there much much better ways to go around the complainant. As of this experience I will no longer order form this location as my money is no value to them