Conwy Falls Cafe

My husband I stopped here for lunch. I inquired about gluten free food was asked if I had an allergy or an intolerance. I have Celiac disease which is neither. So, I said an allergy but was happy to eat non GF containing food fully aware kitchen could not guarantee cross contamination. The manager then refused to serve me. I did explain I was happy with the situation she very reluctantly rudely agreed to serve me, but made sure I knew I was not getting whole grain mustard, as people with allergies shouldn 't be served it. I did try to explain whole grain mustard does not contain gluten, but she wasn 't having any of it. I 've never been treated as if I can 't be trusted to make my own food choices before. I suggest the manager receives some customer service training. Doesn 't look as though this is the first time staff here have treated customers with dietary requirements with rudeness either. Very poor experience.

Several vegan options on the café 's menu, including the vegan bacon bap I had lovely! The staff are very friendly and helpful, even 'though they were very short staffed due to illness when we visited. Access to the cafe itself is tricky for some disabled people, as it is up half a dozen steps. The toilets are adequate, and accessible to people on crutches. Good car parking.

Stopped in as we were staying in Benar Cottages down the road (fantastic place). We had a veggie and vegan breakfast which came out quick and hot. The Stokes condiments was a great option, much bigger portions and tasty. Both breakfasts were tasty, the sausages were lovely. We would defo come back again.

We did a takeaway because my husband, a wheelchair user, couldn't access to the upstairs cafe. The best tomato soup I ever had, with a beautiful bread. Sweet potato fries was delicious. It made my day. Thank you for your loving and tender attitude to foods.

We stopped here on the way back home for some breakfast and had absolutely incredible food and service, the staff were very polite and welcoming and the food was delicious, came out really quick too. Would recommend to anyone and would definitely stop here next time! 10/10!