Domino's Pizza - Columbia Heights

Absolutely terrible service. After waiting the full 30 minutes as instructed by the call center for my pizza to be ready, I arrived at the restaurant. I politely asked the cashier if it was ready, and to my surprise, they accused me of being overly eager for the pizza, despite it being the first time I had asked. After another 20-minute wait, I finally received my food. Domino's seriously needs to provide their employees with training on how to communicate with customers properly.

I was hesitant to place an order here due to the reviews, but since it's the only restaurant that delivers to our location, I decided to give it a try. Overall, it was a positive experience! The bread twists could have been a little better, but we really enjoyed the meal. It arrived on time, and the delivery driver was great!

We ordered delivery and, after an hour and a half, noticed our food was still being prepared. I tried to call the restaurant but couldn't get through, so I decided to drive there to find out what was going on. Once I arrived, I saw six employees working extremely hard and asked if there had been a mistake with our order. Unfortunately, we ended up having to cancel because we didn't want to wait another 45 minutes. The staff explained that they had received an unexpectedly large number of orders—81 in total. One of the employees was very nice and expressed his frustrations about the website not being able to handle such a high volume of orders at once. It seems like this is more of a timing and website issue, and while we've never experienced a problem like this before, it's clear from other reviews that this is something that needs to be addressed at a higher level.

Avoid this location! No one will answer the phone (7 calls), They falsely change the order from a free pizza to a charged pizza, they have no drinks on hand at the store, my order was an hour and a half late, the driver tells me there is only one employee,plus him as the driver. The did give a $10 CREDIT on the receipt that was altered. Where is the Franchise owner for this store?This store needs help NOW!

This Domino's does the bare minimum not to mention when you oder food online it tells you when it will be ready however the last 2 times they have told me my order was going to be another 45 minutes!! Either this franchise needs to pay employees more to getquality or they need to make a better selection of employees. Very disappointed with the location. Just shut it down.