Tim Hortons - Collingwood

I go here regularly I’m always disappointed… I’m the fool who keeps returning but here is what I have encountered.1. 90% of the time I will order two drinks for myself (not including the drinks for the rest of my family) I will get an L Or Xlarge French vanilla and Xlarge tea… Now Xlarge teas come with two bags well one time the employee gave me my tea with one bag and when I stated that it’s suppose to come with two bags she said that their location had a differently policy and if I wanted a second bag I had to pay for it ..she totally made this up because I always get two bags at this location.2. Another time I got both my tea and French vanilla and the cups were boiling hot couldn’t even touch the cups and I ask for a sleeve/collar and the employee stated it was 10 cents for each sleeve and refused to give me anything.3. THIS IS EVERY EVERY TIME!!!!!! I always order a bagel and Tim Bits … I ask for my bagel double toasted and cream cheese on the side… every time they give me cream cheese it’s half of what every other location gives me but here’s the kicker at this location I always have food particles in the cream cheese, I’m having to pick out crumbs, some green things (can’t tell if it’s lettuce) sometimes there is this yellow red color sauce…. It’s absolutely disgusting that I’m ordering food and I’m having to pick out food from cream cheese their sanitary protocol is completely none existent … the manager is clearly not caring about the hygiene of her staff and food stations.4. The window people are always rude and short and as though they hate you for having to work at Tim hortons.5. They have a hard time keeping up with quality my husbands double double is always different and tastes bad but he doesn’t complain.6. Another time I ordered a bagel and like I stated I order my cream cheese on the side… so they give it to me with no napkin or wooden knife… so I was like “I’m sorry but I don’t have a knife” and the girl like “okay” and I said “can I have one please?” And she goes “why?” And I said “what do want to spread the cream cheese with me hands?” And then she calls the other girls to the window and they start speaking in Punjabi I think and going off at the window, one points at me and laughs…. Now im angry but still containing myself and she passes me the knife with a mocking smile.”7. But lastly tonight I go in to order a French vanilla… and it’s watery and gross… so I send my husband back in to have it remade… he comes back and it’s even worse so I go back in to ask for a refund… I don’t mind if their machine is not pumping out the right amount of FV powder to water ratio… and instead of asking them to make it again when clearly the machine isn’t making the drink right… a refund sounded just fair… well as the one nice girl is about to issue my refund.. comes this nasty rude belligerent girl and takes the drink from me and opens the lid and starts dumping it in the sink and begins to raise her voice to me “no water no water… no refund… this perfect…Look look no water ..” and I was like “what can you tastes drink by looking at.. I order 4 French vanillas a day I know what it’s suppose to taste like” she starts dumping more in the sink like an angry mad woman and raising her voice even further now everyone inside is looking at me and she’s “no it’s perfect no water no no no” then manager comes out and says “just refund it” didn’t correct her employee who is being completely insolent and still waving the almost empty cup around not wanting to remake or refund me (yes she threw the cup out and didn’t want to remake or refund) so I told her loudly “you absolutely unprofessional” and the manager looks at me like if i was rude for saying that to the employee who just berated me in front of everyone when she couldn’t even do her job!I got my refund but I’m telling you this location as no respect for their customers and the employees act entitled.I always stopped here but this is the last time!!!! Go to the Tim hortons across from pizzaville in Collingwood they are nicer and make better drinks.

No chili late in the day. Multiple locations. Not even that late. Dossapointing.

Last two times I have gone there my order has been wrong. I guess you need to check to make sure they get your bagel and cream cheese right…

All good. Timbits a bit stale. This always depends on who works at the Tim's.

Order more hashbrowns, this location is always out