Crannagh Bistro - Coleraine

I arrived at the restaurant for a meal after making a reservation. The place was not busy, but we waited for over 15 minutes without being acknowledged or having our order taken. We decided to leave and will not be returning. The staff seemed uninterested in taking our orders.

I went to this restaurant for breakfast this morning with five others. We ordered our food and tea, but the tea took fifteen minutes to come out and was cold. The dishes were brought out slowly, one at a time, by the same server. One of our orders was wrong, even though my son repeated it to the server twice. The service was very slow and all six meals arrived at different times, with mine being cold. When I went inside to complain, I saw multiple servers just standing around chatting. I handed one of them my cold plate and went back to my table outside, where we were the only customers. The meals were small, one consisting of just three mini pancakes. I left in a bad mood, while the others stayed to finish their meals. The person who received the pancakes came back later to make another breakfast because he was still hungry. When I came back inside, I made myself a hot breakfast and coffee. The whole experience cost me £40, which my wife paid since I had left my credit card with her. The others with me were not the type to complain, but I will not be returning to this restaurant and neither will they.

Upon arrival, we were ignored and had to wait to be served. Eventually, a friendly young waiter showed us outside and informed us that we could have our dogs with us. However, when a different staff member (an older male) brought our coffees, he rudely informed us that dogs were not allowed. He then walked off without taking our order. After waiting another 15 minutes with no service, we went inside to inquire, only to be rudely told by the older waiter that we had to sit inside. When we went to pay, the same waiter was once again rude to us, displaying a lack of customer service. It appears he does not want to work there. Overall, we encountered gruff and rude service and decided to leave without ordering food in search of a more welcoming establishment.

Stayed in the Crannagh accommodation in August for a week and visited the restaurant several times for dinner. Excellent food, exceptional service and good value for money- highly recommended.

We called in for dinner without a reservation and were warmly welcomed. Temperature checks were sensitively and discreetly carried out along with a sign in and hand sanitising. The table had a lovely view and the menu was great. We had a good wait for drinks but the staff were meticulous with the COVID measures which obviously adds a lot of extra work. The food was good and the staff friendly and attentive. I would recommend