Biggby Coffee - Coldwater

Terrible. Waited in drive thru line for 40 min. Once you get in the line, there is no way to get out.

My husband ordered in the drive thru and they mentioned something about not being able to make something as they were out of stock (I can't remember exactly), so my husband clarified if they could make the drinks we wanted. They said yes so we ordered them. My drink was the complete wrong drink—I wanted an iced wild zebra and got the iced game day latte. I would've been fine with the wrong drink since all their drinks are pretty good, but my husband and I are sure they used oat milk in our drinks instead of whatever regular white milk. This made it literally impossible to drink because it was disgusting. And what if I had Celiac's or something that caused me to get sick/be in pain because they didn't ask if I wanted an alternative milk option before just proceeding with it?

How the do you not have a working espresso machine. What a joke.

The coffee is OK,. But service is extremely slow and if you ask if the French roast is completed that you waited to brew and they they had run out, you will get the pot slammed at you on the counter and you will get a glare before they turn and go back to work. Really clueless about service this place.

Friendly staff, good coffee, white lighting and caramel marvel are my top 2!