Romeo's Pizza - Cleveland

About a month ago, we ordered from this place, and after an hour, we called to check on our food. They hadn't even started preparing it yet! Today, I ordered online from the Romeo's website and almost changed my mind about this location. However, I decided to give them another chance. As I write this, I've been waiting for over an hour and twenty minutes. I finally got a response, and they mentioned they would just start making our food now. The employee informed me that they have 16 orders and are short on supplies for making pizza. I understand that the restaurant is very busy and is struggling to keep up with demand. This delay isn't entirely the fault of this location, as they don't control the website. I'm not sure if they are franchises or what exactly the situation is, but it reflects poorly on all Romeo's locations. I recognize that it can be challenging to find delivery drivers. I believe Romeo's should update their system to inform customers about current waiting times before they place their orders. There should be some algorithm in place that takes into account factors like time of day, number of orders, and available drivers to help estimate delivery times. For instance, if a driver can only deliver four pizzas per hour and there are 16 pizzas to be delivered, they should be able to calculate that my order could realistically take up to four hours to arrive. When delivery times are this long, it would be beneficial for the restaurant to offer a discount for pickup. For example, instead of forcing me to wait, they could say, “This location is experiencing longer delivery times; why not pick it up yourself?” Instead of charging a $3.99 delivery fee, they could waive it if I opt for pickup, which could easily convert me into a takeout customer. I truly empathize with the employees, as they are doing their best under difficult circumstances. They even offered to cover the delivery of my food. To the hardworking staff at this location: thank you for your efforts. I genuinely appreciate what you are doing despite the challenges. I hope the situation improves soon; I can only imagine how frustrating it must be for everyone involved, especially when customers are hungry and upset.

I had a terrible experience ordering food from this restaurant through a third-party app. They don't verify names or any details; they just serve anyone. This place really needs to get its act together.

I have to say, I was pleasantly surprised! While the sauce was a bit too sweet for my taste—I'm quite tired of sweet tomato sauce—the gluten-free crust was absolutely delicious! I couldn't tell if they used frozen crust or made it from scratch, as there were no details on their website, but it had more of a rice flour texture than a typical cauliflower crust, which they also offer as a gluten-free option. This confused me a bit since I’m not a fan of cauliflower crust, but I was glad that the crust turned out so well. Honestly, it was my favorite part of the pizza, right up there with the best gluten-free crust I've had—except for the sauce, of course. I think I’ll request less sauce next time. The rest of the team enjoyed their regular pizzas but did voice some complaints. One person ordered the Pepperoni Festival and felt the toppings were lacking compared to what was advertised online. Others mentioned that the portion sizes were smaller than expected and that they found the sauce to be sweet as well. Despite this, they didn't dislike the overall experience, and it's high on their list since I can also eat there. Overall, we enjoyed our meal and are looking forward to ordering again as a group. I just wish the sauce was a bit more tangy. I don’t mind a bit of acidity, but it doesn’t need to be that sweet. Although, to be fair, it's not the sweetest sauce we've encountered!

Entire order I received is NOT what I ordered. After waiting for over an hour to get my order, it ended up not being the pizza I ordered, not one topping on the thing was what I said!!!!!

I love Romeos. The Managers and staff are always polite. The delivery crew is top notch! When I call Doordash is delivering though I always ask first I will not order. I want the Romeos crew to get my tip. I usually spend between 50 60 weekly unless DoorDash is delivering. They also have been out of salads, chicken tenders at times. Love their salads! I’ll always call them first and will order if “they” are delivering! Hope Corporate reads this because KAMMS people are great need to hire more in house so they don’t have to use DoorDash.