Dunkin' - City of Rochester

The order quality and humans working were great. The wait was 9 minutes from the time we ordered to the time we pulled away with our order.

Very poor service at this Dunkin which is very disappointing I was just there 9:15 on May 26 the staff person on the drive through was barely understandable she thought it was funny when I had to ask her a third time what she said I asked for extra ice in my drinks it wasn’t provided I asked for extra ice I was given the extra ice in a dirty coffee cup $6 for 2 drinks and disgusting service not worth it this Dunkin has lost my business because of incompetent staff hopefully the franchisee or owner reads this and fixes it for a better experience for others. I directly called the store to speak with manager no answer I guess not surprising

This is the first time I have ever been to this location. As I walking into the building I noticed how clean the area was and kept clean of snow. Great job for the workers doing a great job working for the owners of this strip mall. I walk into a newerstyle building and it was very clean and organized. As I walk up to the counter, I noticed how clean it was with no junk onit. The person who took my order had a good smile, very polite and said hello my I help you. I'm pleased with how fast my orderwas filled. When I brought my order home, it was a good as any D&D locations and took care of my coffee fix. Great job to allthe employees for taking care of my needs. Gerry

Hi owner/ manager, I just saw lots of bad comments about your store , very easy to fix it if manager or owner put their real effort on making customers happy . That?s it your store will be fine , simply get riding out the employees not fit for guestservice

I love this location. I work nearby and stop here for a coffee almost daily. Recently they don?t fill the drinks up fully, but other than that always a good experience great service.