Caterina55 - City of London,Westminster

Popped in here for lunch with colleagues when everywhere else nearby was packed full never a good sign, Caterina 55 was empty. Ordered at the counter and took a table. Food arrived quickly but was very obviously microwaved to order, and two lasagnas (one meat, one salmon) were barely lukewarm. One portion was minute compared to the other not worth the £9 paid. A colleague's vegetable pizza, on the other hand, was freshly cooked, very generous and delicious!

I had lunch there about a month ago. I ordered my food at the counter and sat down. After waiting for over 30 minutes it appeared they had forgotten my order! I had to go back to the counter to chase it as the waitresses were ignoring me. Then last night I wanted to eat there but could not even get in! The door handle was faulty so I had to walk round the corner to the back door to gain access. I reported it to the only person at he counter. The food was just average. One of the female toilets was out of order, the other had no paper left. What a difference from when this restaurant had just opened! Keen and polite staff, fresh food and sauces (not in sachets) and better maintained. What happened?

I am shocked to discover such a poorly run restaurant with atrocious food still exists in a city where good restaurants are more than plentiful. There is a large sign as you enter 'healthy natural Italian food ', so when you sit down at a dirty table to watch a tv advertising their 'Italian burger ' which would make Wimpy look modern, you soon realize this is a strange place. We thought we would order to see if the food was good quality. Half the soups they didn 't have and they had apparently run out of bread which i regard as a necessity with soup, as would no doubt any other decent restaurant. One soup came and friend had a good go at it before admitting it tasted as bad as it looked. 10 minutes later, the rest of us were still waiting for our food and decided after seeing the soup that had come, together with the most vile mozzarella balls this side of 1975, we decided to walk out. They offered no refund. They will need all the help they can get as will no doubt close before expiry of their rent free period.

I have eaten in many restaurants over the years, but never one as awful as this.... The place was empty, we sat down but were ignored until we went to the counter. The two tables next to us hadn't been cleared and remained so throughout. We ordered a bottle of red wine, it was not available, chose another, they had run out of that too. We were told there was no white wine either. Chose the more expensive red, which was poured into a dirty glas, clearly unwashed with lipstick on the side. The toilets were dirty with no toilet rolls. We ordered soup then a main. The very unappetising lasagne was delivered before any sign of soup or before they could find any clean glasses. We gave up and left.

Came here with a friend who ordered pesto pasta which was unfortunately lukewarm when it arrived and the pesto sauce was quite watery (in fact she thought water had been thrown in! . My lasagne was nice but a pretty small portion for the £8 it cost. Battered calamari was delicious though. Service was also good. Quite underwhelming overall.