Caffe Nero - City of London,Westminster

The hot chocolate was tasteless. I always drink my beverage. First time I left it unfinished

There were tables left unclean even though the customers had clearly left. The toilets were absolutely despicable, it makes me concerned about the overall hygiene and how much care goes into it. Even the soup pump was dismantled and just sitting on the sink. There was only one restroom.

Absolutely SHOCKING and DISGUSTING experience where I was discriminated. Firstly: toilets are absolutely filthy Secondly: the service is extremely slow Thirdly: my hot chocolate was literally just hot water Unfortunately I was mocked at the till. Whilst I ordered my hot chocolate and cake, I thought my contactless payment via my phone had been approved. The cashier informed me that it hadn’t and so I kindly asked to try again. It didn’t work and so I fished out my bank card. Whilst I was getting my card out, a member of the public in the queue started laughing whilst mentioning that ‘her contactless ain’t working’. Surprisingly enough to me, the cashier then started huffing in response, started tapping the card machine and kept saying my payment didn’t go through. I told her I was getting my card out. I made the payment. The cashier gave me the slice of cake for takeaway with no bag. So as you’d do.. I kindly requested a bag. The same member of public huffed ‘for F sake’ in response. The cashier literally flung the bag at me and rolled her eyes. Never have I had some terrible customer service where the cashier was only EMPOWERING ABUSE from another customer.

Seriously worrying when the 2 customers ahead of me had to query their bill. On both occasions the server had double charged for one of the items requested. I expect much more honesty from Cafe Nero staff and hope that the franchise will take appropriate action to ensure that customers here are not ripped off by greedy staff.

The restaurant is located in a stunning area near Covent Garden.