Keystone's Mac Shack Cincinnati

My friends and I have been going to Mac Shack for about a year and a half now, and I've enjoyed most of my meals from here. I highly recommend going on Mac Monday, where large macs are half off with drink, but I think that the food is bit over costed on any other day of the week. I really enjoy most of their rotating weekly specials, but have had a few orders where the toppings were pretty sparse. Overall a nice place for takeout. The new location has more space to dine inside as well.

Look I love this place truly! It’s a great gem here in our city. But tonight we ordered for our family spent over $70 for it not to be made right. (Missing toppings) as much as I could cry and give them a 2 star for a simple mistake I won’t because honestly their food is good regardless! But I do think the should answer their phone so people can call in.

Went here last night for a trivia that was being hosted. Was advertised to start at 8 and we arrived at 7:30. The drinks were good but expensive and staff was friendly, but the food was just awful. Their quesadillas were essentially a tortilla with boiled, unseasoned chicken and nothing else. It was inedible. That said, by 9:30 we left without trivia ever starting. A server said that the guy that was supposed to be running it was late around 9, and had previously told us they moved it to 8:30. While I don't blame the restaurant for the guy flaking out, I do blame them for never once making an announcement that it would be delayed or communicating what was going on. We waited longer than most for it to begin to give the benefit of the doubt, but tons of people left by this point because we were essentially left in the dark about an event that never occured. The restaurant closes at 10, so I doubt it took off after we waited for 2+ hours either. For how expensive the drinks were and how bad the food was, it felt like a rip off considering we never would have eaten here if not for the event in the first place.

There was one employee working tonight on Mac Monday which is always super busy, and he was doing a great job. He greeted every customer that walked in and kept it cool with the large amount of orders he had to make. As always a great experience at Mac Shack.

We stopped in between the lunch and dinner crowd. There were several staff, yet the service was not great. We ordered 5 meals and 6 drinks. Everyone was super friendly and nice, just off the rhythm. The cocktail we ordered arrived first, then food, then milk for kids and then the canned beer. I mean, a canned beer takes longer than a cocktail!?! One burger came out without cheese and they actually asked if we wanted it melted on!!! Really?!? The bill came and the credit card was run and the total differed from what was charged. At the very bottom of the receipt buried in lots of text is a note saying you pay the credit card fee. No one mentioned it and that feels sneaky. Also, they do a flat fee not the of your charge. For our bill it was 3.5 which is about right but if your bill is small, you get screwed. That really irritated me. I had to get my own menu, order at the bar, have our food and drinks come out in a screwy order and then you surprise me at the end with an additional fee. If you'd have posted that, I'd have paid cash. We aren't from the area so no worries about going back anytime soon. The food far exceeded the experience but not enough to overlook the issues.