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Przekaż informację zwrotnąWent to enjoy lunch last Sunday and decided on the roast . As vegetarians we asked for the veg option only to be told it was two sausages. We had no choice but to have this and I can’t say it was pleasant. In this...day and age you would think that they could be a bit more creative and offered something nicer. Won’t be returning and vegetarians take note not to bother on Sundays.
We have enjoyed this cafe for many years but today we were so disappointed. We were told the soup was Leek and potato a classic leek and potato soup is made with leeks and potatoes, the colour of which is usually pale green to...a pale creamy colour. The leek and potato soup served today at brickiln was orange in colour and clearly made with curry powder or turmeric if they had called it spiced leek and potato fair enough but it wasn’t. When my mum took it to the waiter he insisted it was just leek and potato, my mum is not one to cause a fuss and so had to leave the soup and make do with a bread roll for lunch. Really? Is that customer service? I think not! Working in a customer facing role myself I think Brickiln cafe needs staff training and the old menus of home cooked food that described exactly what they were. It might be a new restaurant but they have totally lost the old friendly, helpful service.
Well...what a mess. No idea what to do about ordering as the cafe had minor refit due to covid I guess. Anyway ordered lunch, waited ages only to get cold lunch, sent it back and it was still not hot, eat it anyway as I...couldn't be bothered to complain again. Only waitress in the whole of dining room and it wa really busy, Food was being left in a hatch for a long time waiting for the only waitress to bring it over and this hatch is right in front of the long queue, where cross contamination can occur. disappointed to say the least.
Haven’t visited the cafe since before lockdown and was very disappointed. Maybe the staff were new but they were very slow, although friendly enough. The tea cake was stale with no taste and the latte was watery. With two very good cafes nearby, they need...to up their service, quality and value for money.
Very good breakfast, fresh quality, excellent value, friendly staff. Covid standards well observed. Keep up the good service.
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