Topolobampo - Chicago

Terrible experience! husband has reserved two special birthdays in the fairytale, he made them directly on the website of the restaurant. we arrived at our certain time and said we had no reservations! when we showed them our confirmation emails, the women told us at the reception that someone had moved them to the next week by 1 o'clock. how stupid did they think we were? they told us they had no table to pm (no surprise! fits to their line over the new time and we refused to budge. so they brought us down into their new room, where they composed our appetizers and drinks, but they shouldn't think much about waiting for what we thought would be great meals. the manager came to the clock to bring us to our table. eating on the tasting menus was good, the service left much to be desired and the time between the very small portions was too long. in the two hours we sat, the server once asked us if we wanted to drink. my man brought a drink up from the bottom and the glass sat on the table for two hours. Why should we remind a server in a star restaurant to remove a dirty glass? at the end that was after the first time, we complained to the manager and I can't believe how useless he was. all he said was thanks for their comments we spent on (only had a margarita and a beer at dinner) and that's what we got? a worthless comment? the manager who knows what happened to us should let our two tedious drinks compose at least. rick bayless should is a farewell. never again, save your money! for a star restaurant was the service and the way we were treated was completely unacceptable.

That was for a birthday dinner. what a great experience.

This place never disappoints! always change the menu and so delicious! yummy!

Had the tasting menu with wine pairing. best Mexican meal I ever had service was excellent! I love this place!

Two shockingly bad experiences. Dining had person with noted severe allergies being served the wrong (allergy prone) dish. Many mistakes in plating and plate delivery. Very bad wait for valet to take car— mins waiting on street. Uneducated hostesses kept saying just to wait. I asked them to take my key and give it to valet whenever he finally came...they wouldn’t do that. Then I wrote long email to management about complaints. Got a call and was told hey we’re sorry and would send some coupons or gift cards or something. Never got them. They didn’t even care enough about us to follow through. Outrageous and sad.