Rosati's Pizza Of Chicago

This cozy pizza restaurant in Logan Square, Chicago exudes a warm and welcoming atmosphere. The fact that they make their own pizza sauce is a sure sign of quality. With their late-night hours until 3 AM, it's the perfect spot for a delicious snack in the wee hours.

This was my first visit to Chicago and I had heard that trying Chicago-style pizza was a must. After researching, we chose Rosati's for our pizza experience. The slices were massive and delicious - we each had one and thoroughly enjoyed it. Despite coming from a smaller town, we were pleasantly surprised by the great customer service and hospitality we received. The staff was attentive and the atmosphere of the restaurant was charming and cozy, despite its small size. Overall, a great dining experience at Rosati's.

The staff at this restaurant is very welcoming and friendly. The pizza slice I had was the best I've ever had, and it was super huge!

Starting off: if I could give 0 stars, I would! On Friday 9/23 I ordered about $100 worth of food through their Slice delivery service for a family member?s birthday. We requested delivery to a nearby arcade/bar less than half a mile away. We waited anhour since it was a lot of food but never got a call or text from the driver on where they were. When we called for an update onour order, the cashier that answered the phone said the food had been picked up by the driver ?25 mins ago? which didn?t makeany sense because we were a 5 minute drive from the restaurant. We waited longer and after almost two hours had passed, wedidn?t want the food anymore. We called Slice support and were told that they could not provide a refund without authorizationfrom the restaurant. Slice support called the restaurant on our behalf and said the restaurant was refusing to authorize therefund. We walked to the store to get our refund and saw our order sitting in the heater so they had lied when they said thefood was on the way when we initially called them. We were told by the girl at the front (terrible attitude and customerservice) and the manager that we needed to contact Slice for a refund. We continued to contact Slice and they called therestaurant again while we watched Bob the manager tell them that he ?can?t give us a refund? but could offer to give us the foodand 20% off. This was unacceptable to us, and at this point we just wanted our $100 back. We left and went somewhere else toget food and started the process of reporting the charge as fraud to our bank since the restaurant refused to give us a refunddespite not providing the food to us. At least 30-45 minutes later, we got a call from the manager who said the owner authorizeda refund and that we had to contact Slice again to get it refunded. Slice put the refund through and we are now waiting for thecharge to be reversed. My family/I will never go through the headache of trying to get food from this Rosati?s

Update: Late again. It takes way too long to get delivery from here. I?ll try DoorDash next time I want their pizza to see if it?s faster. Love the food, but delivery takes at least an hour and a half sometimes.