Hutch American Cafe - River North

There was an issue in the kitchen that caused a delay in our service, as the staff informed us that the oven was not working properly. However, before that, we were left unattended for at least 15 minutes before any staff came by to check on us or take our order.

My experience at Hutch was absolutely awful. They made us wait 20 minutes past our reservation before seating us, and then it took another 15 minutes for a server to come to our table. When he finally arrived, he admitted he didn't know he was supposed to be our server. After giving us two free appetizers to make up for the wait, we placed our drink order, but it took another 30 minutes for the drinks to arrive. When our food finally came 30 minutes after that, it was cold, unappetizing, and all around disappointing. I used to enjoy going to Hutch, but after this experience, I have no intention of returning. The waiter was apologetic, but he was inefficient, unmotivated, and did not take appropriate action to rectify the situation. The free cold appetizers were not enough to make up for the poor service we received. This was a clear example of a restaurant failing to meet the standards of good business.

The food was mediocre and it took more than an hour to be served, despite ordering eggs and pancakes which are usually quick to make. The waiter neglected our table, forcing us to seek their attention ourselves.

I have been to the Hutch in wrigleyville and loved it but this experience here was not good. I had a reservation for 7 people at 12pm and when we arrived were told that open table overbooked them and it was going to be a while. We ended up waiting for over an hour for a table. The first table that was given to us was a table so small it would've only fit about 4 people and they tried to cram us into that table. Once we said we weren't going to sit there, we got a bigger table. We didn't have anyone come to even take our drink orders for at least 25 mins after being sat down. Overall disappointed and probably wont come back to this location.

I went to brunch here with a few friends. The service was not good. We placed our order before the restaurant became crowded, but it took 45 minutes to get our food. It was clear that the waiter forgot to put in our order since people who ordered after us received their food 10-15 minutes before us. Once the food arrived, it was disappointing. The fried eggs were so over-cooked they were rubbery and not edible. We requested new eggs but they were only a minor improvement. I would not suggest coming here.