Chipotle Mexican Grill - Chicago

Absolutely terrible customer service, no line and they are still unconsidered. I told the worker I would like to be extra cheese and she closed the bowl, I repeated and they began to ring the order. then she can put on the side no ma’am I would like it as it is made. would never come to this place again.

Staff is massively rude. I stopped by on Sunday July 24th between 18 and 19 hrs, and they behaved horribly. Their customer service sucks!!! The guys who prepare the order for you don't even care to explain or help you to know what you can add to your order, particularly the first guy who took my order (he was a Black guy) didn't even give me what I asked for (I said I wanted a burrito, he gave me a bowl). I didn't make a big deal out of it, because I didn't think it was worth arguing with them, but they should pay more attention and give the customers what they ask for. The second guy was at least a little bit more patient.The girl who was at the cashier was also very rude. I asked her if they accepted American Express, said yes, and then made fun of me, and became kinda desperate because it got declined.The staff in this particular spot is horrible, the food is average (this is just me, speaking as a half Mexican who was expecting better) and the price is a little bit too high for what they offer you. I was really curious about this restaurant, having heard lots of things about it, mostly good ones, but definitely won't be coming back :

The most recent time I came in (and the last), I was greeted when I entered to pick up my mobile order. They asked for my name, and then 5 minutes later, failed to tell me that the meat I selected was still cooking and it would be an additional 10 minutes. When I told them I had to go, and would just like the money refunded, they refused and could only offer a giftcard . I asked for the manager and they repeated the same situation, which is unacceptable seeing as it should have been ready 15 minutes before.

I get this chipotle literally all of the time sometimes multiple times a week. it pretty much always hits, there’s some off days but even then it’s still good. however today (5/26/22), was genuinely the best chipotle i’ve ever had. whatever they did today needs to be done all the time lol

Probably the worst Chipotle I've been to. The food will tastes legitimately like nothing. I thought I had COVID because it tasted so much like nothing but could taste my soda and didn't have COVID. Asked for a refund and was given a buy one meal get one free coupon. Useless if I don't really want to come back given the taste of the food.