Okells Garden Centre Cafe

We love this place and visit at least once a week. The ambience is super and the staff are like old friends. They are an absolute delight! They all work hard, are polite, welcoming and helpful. I understand it is difficult to please everyone but sad to learn that the dog allocated area has now no longer open to those of us with our dogs and we are left outside again albeit under a make do (heated) gazebo. The last two occasions we did find a table in the dog area most of the space was taken up with those NOT having dogs and in the non dog area there were tables and spaces. NOT FAIR. I do realise that not everyone likes to see a dog even well behaved ones but if we dog owners put up with noisy children, crying babies and people talking at the top of their voices put up with us.! Okells should realise that many of their loyal customers have dogs and exiling us to a cold, unwelcoming 'tent ' in winter is not conducive to good customer service. Some people sit there for hours with one drink and a cake yackety yacking! Most dog owners like ourselves order quite a bit is that fair? On another note some days the quality of food for the price is outrageous. Today a portion of chips was half full and the sandwich hardly worth £3 let alone £7. Would have complained but too preoccupied with the unfairness of being pushed outside and the hard working staff don 't deserve complaints owners and managers please sort this out. You will lose loyal customers. Most people like ourselves love to see the staff they are always welcoming and friendly and so loyal to both their customers and employer Okells now show some loyalty back to dog owning visitors we spend enough!

We have been coming here for coffee and lunch or breakfast for many years. The standard has always been good and it has a nice cosy, relaxing atmosphere. Recently it seems there has been a struggle to co ordinate food and drinks coming out together, in that food is arriving well before drinks which is unusual. Apart from this we feel this is still one of the nicest cafes around.

We visited the cafe yesterday. It was extremely busy but the service was fantastic. All of the staff worked tirelessly and nothing was too much trouble. They were all brilliant and the food was lovely. Will definitely visit again!

After a poor experience in Tarporley for coffee we stopped here for lunch, it was only a light bite and possibly a little pricy but I have paid a lot more for much worse, the garden centre and gifts on the other hand were really...

This is without doubt one of the best garden centre coffee shops anywhere. Clean, spacious and pleasant surroundings with excellent coffee and snacks etc. Staff are very welcoming too.