The Horseshoe Inn - Cheshire East

Amazing food and service from staff, very friendly and welcoming, would definitely recommend for families and couples wanting a nice meal out :

Upon arriving we waited 20 minutes and no drinks ordered placed, we had to find a waitress who then came and we ordered drinks and food at the same time. We then waited 60 minutes and asked how long our food was likely to be and we were told it was being plated up, a further 15 minutes and two plates were put on our table one of which we had put pepper on, only for the manager to rush out and remove our plates as they were for a different table! So again after 75 minutes we waited for the correct food to come out. Two roast beef dinners had 2 very thin see through pieces on and the chicken dinner had only one small piece and the stuffing was no more than a tea spoon. Our party had 2 children and my elderly mum who certainly don’t want to wait over 75 minutes for food, we were a table of only 7 so this wait was very poor. We had been here previously with a larger group and the waiting time was very poor then but thought we would give them the benefit of the doubt. More fool us. Needless to say we certainly won’t be going there again. Totally spoilt what should have been a lovely relaxing Mother’s Day meal. Again as in other reviews it’s the waitress who apologised and it is the owners place to do this not his staff, and the excuse of being busy is not good enough. They should only cater for as many tables as they can manage, which they obviously don’t.

Honestly appalling!!! On a long drive to see my sick grandma and needed to stop for the toilet! Saw this pub and went in side, was prepared to buy a drink or some crisps so we could use their facilities but no one in site apart from one man in the dark who didn't look like he worked there as he wasn't in work attire (clearly very unprofessional) so we navigated the toilet and was going to leave a tenner on the bar as we left until one woman comes in glaring at us and immediately walks out (unprofesslonal again). Then a MAN walks in and asks what we were doing and explained the situation. He was very rude when I noted we didn't see him and he kicked us out without being polite or showing any human decency! We were prepared to pay but shows how unprofessional as they wouldn't listen to us. One of my relatives actually slipped while entering the bathroom due to wet marks over the floor which is a danger hazard! Very appalled!!! As we were leaving their staff proved to be even more unprofessional as there was a gaggle of them who came from no where standing at the bar glaring us down and clearly saying how ill mannered we were when all we tried to do was use their facilities at the pub. I personally think it's ill mannered that they didn't hear us out when we didn't see anyone when walking into the pub! Very disappointing

Had a leaflet through my door offering one free meal, no terms and conditions added to it. When presented at the time of paying the ownner took the leaflet away and told us it was only for the menu printed inside the leaflet obviously we should have been mind readers)! The leaflet was then thrown in the bin and the owner refused to give it us back.. When we argued our point he offered to give us our money back .......too late , we shouldnt have had to argue our point. It left a sour taste in our mouth, especially as locals told us they pointed out his mistake two days ago.......he denied knowing about it. We have an original leaflet from our neighbours , will be taking it to trading standards. Shame this has put a sour taste to some lovely food and great staff.

Misleading menu free meal pushed through door for one person until you go in and pay and not honored by the owner feel ripped off 80.00 bill even when leaflet drop says one free with no times or meals that you have to eat the owner knew about this misprint two days ago and is still ripping people off even the staff know its a rip off customers even said not another one the owner tried to talk us out of it as he knew all about it even before we went in he even said to me this is why we are not busy no wonder ripping local business off