Sotto - Cheshire East

After receiving terrible service at Carrington Grill, we came here looking for a dinner option. We were warmly greeted and our food arrived quickly. The dishes were delicious and the cocktail menu was extensive, with equally delicious drinks. We highly recommend this place.

This was a truly dreadful experience. We had booked and confirmed in advance as we were a large group and it was a special occasion. The restaurant also rang to confirm on the day. We arrived on time to find our table was not prepared even though the restaurant was half empty. We were asked to stand at the bar with very restricted space and wait while they pushed tables together and laid places. They served our drinks and then left us for nearly an hour, even then we had to ask for someone to take our food order. The food was average at best and not very warm. By now it was getting late and the waiter clearly wanted us to go. We were asked if we wanted dessert but be quick because the kitchen was closed. Then one dessert had to be returned as it was not a full portion- looked like the leftover scrapings of the dish! The waiter then said “did you want any more drinks because we are closed now” so at this point we had had enough and got the bill. I asked them to remove the service charge (which I have never felt strongly enough to do ever before) as it had been an appalling experience and no service to speak of, they said no they couldn’t remove it and I had to pay it. At which point I requested the manager deal with it because that is just not true. To her credit she apologised and removed the service charge. The whole evening was extremely disappointing and we were made to feel like we were an inconvenience to the staff. This despite the delays being caused by them not us! Strongly advise to avoid this place as we all will be doing in future!

Lunch menu We visited midweek and had the lunch menu. Service was great, food delicious and superb value. It is our first time dining in the outside structure! It is so well built and looks so smart. Wouldn’t hesitate to recommend. We will be back soon!

We stopped at Soto on a Tuesday evening on the off chance it wouldn’t be too busy. There is an outside dining and bar which is covered by a permanent canopy structure, this is where we went to get a table and end up singing (we had waited inside for a few minutes at the other part of the restaurant across the way). We were greeted and seated very quickly. Although you are totally sheltered by the elements, there are heaters inside the structure to take that chill off. I had the linguine alla calabresse which was stunning. Great portion size with plenty of prawns in the dish. Worth the visit!

Utterly shocking service , we waited 1 hour 40 to get our food after waiting at least half an hour to give a drinks order and it was only after we asked the waiter to check on where the food was at, it came within minutes, burnt to a crisp after sitting under the hot lights and almost inedible. This was a business lunch and the only offer to remediate was to bring replacement food. Like people have that much time on their hands utterly going to tell everyone I know in corporate Manchester about this.