Sheridan Lounge - Cheshire East

We went to visit this hotel on Tuesday, 13th of May, for afternoon tea. We expected quality service but what we received was beyond expectation. The quality of food, the choice of tea, the preparation that went into everything, even the music was superb! We were so satisfied and relaxed that we ended up staying there for hours, we were made to feel that welcome. Our waiter was called Julio from NZ, great guy, funny as anything and extremely knowledgeable of the site and its rich history. I would recommend a stay at the hotel for anyone. The staff are friendly, the place is historically significant and breathtaking. There is something for every interest to do at all times, and especially for lovers of history, art and architecture. A must-experience hotel.

Very disappointed in the quality of the food at our afternoon tea, bread was stale, the vegetarian option was limited and the cakes were tasteless. On a positive note scones were lovely and the service was good. Overall I would recommend looking at alternative locations for afternoon tea or perhaps the brasserie instead if you want to eat at Crewe Hall.

I treated my sister to afternoon tea on the Sunday to round off a lovely 2 night spa break at Crewe Hall. The setting in the Sheridan Lounge is beautiful and the service from the staff was very welcoming, polite and helpful. When we first sat down we were shown the choice of teas, i chose assam and my sister darjeeling, and the waiter checked if we had any allergies etc. I also asked if we could each have a glass of champagne to accompany our tea. The bottle of champagne was opened there and then, so was nice and fresh and fizzy. After 5 mins the waiter returned with our cake stand, which had 4 different finger sandwiches on the bottom tier the usual salmon, ham and mustard, cream cheese, and coronation chicken), the middle tier had two scones each one plain and one fruit) together with clotted cream and a home made compote, which was nice. The top tier had a selection of miniture cakes; lemon tart, macaroon, frangipan and white chocolate cake slice each. The waiter also brought the teas, which came in glass teapots, and he explained how to use the teapot to swirl round the tea leaves and lift them to stop the brewing process, and to explain the timers. We spent around 2 hours relaxing and enjoying the food, drink and surroundings. The waiter was more than happy to keep getting us fresh teas, and in fact i ended up having 3 pots of tea, 2 normal teas to go with the food, and a peppermint tea afterwards to help digest everything i had eaten! The waiter was also happy to take the remaing cakes and scone and put these in a cake box for us to take home, in fact he even asked if we wanted them in two separate boxes. The food was very good, but not exceptional the sandwiches could be slightly more inspired); however the combination of the setting, the service, the food, and the price £20.50 per head excl champagne) made this the best afternoon tea we have had so far. I would visit for afternoon tea again if i was in that part of the country and I would recommend this to anyone staying at the hotel.

The restaurant offers a fantastic variety of sandwiches and pastries, along with a lovely selection of teas or coffee. It's a great value for money, especially if you take advantage of a Groupon deal. Definitely worth it.

I've been going to Crewe Hall for afternoon tea with the girls for at least ten years on a fairly regular basis and it has always been an exceptional experience. So much so that three years ago I actually went for afternoon tea after my wedding. However, we went yesterday and were told that it is now under new management and they no longer offer the welcome drink of Sherry or orange juice. It took about half an hour for them to tell us about the choice of teas and then another half an hour to actually bring the teas out. So, we'd been there an hour and there was no sign of any sandwiches. Table was booked for 1:30 and at 2:50 I asked to see the manager to ask where our sandwiches were! They finally arrived at 3:00, one and a half hours late. Sandwiches were good but cakes were not of usual standard. All six of us were very disappointed and frankly quite shocked. The ladies at the next table were having the same problem. To be fair to the manager he did knock a substantial amount from the bill but it didn't stop the afternoon being spoiled. Doubtful we will go back now.