Costa Coffee - Cheshire East

The staff make this place. Always super friendly and happy to help. Great pit stop for a coffee! Yes it’s just a Costa Coffee… but it’s all about the team that work here.

Visited for the first and last time on Friday 12th May 2023. Wasnt busy but took ages to get served with only 1 person before me. the young staff talk a lot, have no customer service skills at all, also the coffee was not that good. Tables were not getting cleared. Had to go back to the counter for spoons. The place is large and the whole place needs some sorting out.

Just called in for a drink and a snack, as it started to rain. First tired: Is the place itself, it 's a bit shabby and even though very quiet, the tables, both inside and outside, had dirty crockery on them whilst staff seemed unbothered. They were still the same when we left 20 minutes later. Second tired: The staff didn 't seem to care about the dirty tables and crockery, maybe tired of cleaning up. Third tired: The coffee maker (not a Barista by a long chalk) made our drinks then lifted both cups close to the top by the rim where people drink from, but I 'm too tired of explaining to people that the top half of the glass/cup belongs to the customer, the bottom half is for them to use/touch to serve with. All in all, not clean, hygenic or inviting. The problem, maybe, lies with the low wages that hospitality staff are paid, which in turn makes them sick and tired of going to work?

They charged me an extra 50 p for one marshmallow. Really!? They even delivered it in a bag. One marshmallow. In a paper bag. Alongside the drink.

Qued for 5 minutes then went to the toilet, came back and qued again. Very slow service as que did not move and no apology offered. Gave up and left