Ruth's Chris Steak House Harrah's Cherokee Casino

First, the service was SO slow. The tables around us were all complaining and since we sit so close we know they were also unhappy with the food too. Au Gratin potatoes were in a bland milk- two other tables I saw, plus us barely touched them. The Brussel sprouts were hard- another table had them also and she even asked the server to microwave to make them softer. I ordered a Ribeye and I have to say that I haven’t had a poor quality steak in a while and that one took the award. I didn’t eat all day, skipped having a salad with dinner so I could enjoy my Ribeye and potatoes… needless to say we left hungry and ended up in the food market eating fish and chips. Very disappointing. Went to Brio the night before and the service was superior to this place- food came out in a timely manner and we cleaned our plates EVERYTHING was delicious. This Ruth Chris did not live up to others I’ve been to- not even close.

Good quality, but not even the best steak in the resort

I hate to say how terrible it was this time, because I’ve been other times and it was okay or even awesome. This time, however, was terrible. 2.5 hours, flighty server who forgot to put in my order and having to watch at least 4-5 tables other tables turn around before getting my entree was pretty bad. Then the steak was cooked an entirely different level of done than requested. I wasn’t about to ask to change that. Very disappointing, Ruth’s Chris. I expect better of you.

We had a party of 6 for dinner. Two of the people had fish that was T cooked all the way some of our food was lukewarm Caesar salad was okay. The bathroom was so dirty and service was slow

The food at this restaurant was fantastic and the service was outstanding. Thank you!