The Clarence Social - Cheltenham

My friends and I went to this restaurant after New Year's. I was unhappy with the level of service we received. The manager, Emma, appeared to be drunk. When I tried to voice my concerns, she was rude and even threatened me aggressively. The staff seemed disorganized and failed to address our needs. I emailed the owner about my experience but never received a response. It's a shame that the quality of the restaurant has declined since the previous owners left.

We were extremely disappointed. This was a special anniversary celebration and I wished we had gone anywhere else. My main course, smoked sea trout was so burnt out was inedible. I sent it back only to be given another one that was so overcooked it...was dry and tasteless. If you are going to offer fish on your menu then find a chef who knows how to cook it. Very overpriced, house wine a bottle! I expect these prices at a good restaurant, not at a below average bar.

Went out as a group of got there to find only option on menu was cheeseburger or onion bhaji burger. Waited for drinks. Miserable staff. Unisex toilets, vomit all over the floor. Was really looking forward to a night out but extremely disappointed.

Came here for brunch a few weeks ago, and ended up trying four of the options because it was too hard to choose. All were amazing, especially the salt beef and mackerel so would highly recommend! The staff were all lovely and they make a...good **** Mary to wash it all down. They’ve also done a great job doing up the inside so it’s got a lovely feel as a restaurant/bar for a nice dinner or drinks in the day. Can’t wait to try the evening menu!

Previously called and although the cocktail bar was closed down below, there were many good sitting opportunities in the main area of the bar. this is a smart place with a noble atmosphere. the cocktails were a cut up, I'm pretty sure I had a flamingo and. the small bird on my drink remained recommended until the end there.