Fortune House - Chelmsford

Having read the reviews, we decided to give this place a try. Firstly they got the order wrong. Despite repeating the order to me over the phone, we were one dish short. The pancake rolls were full to cabbage and very little else never had them like that before. Not nice. Other food was ok, but nothing special. Won't be going back.

Had a takeaway from here at the weekend and it was really good. We phoned the order in at 19:20 Saturday evening and was told it would be 10 to 15 minutes, we arrived about 12 minutes later and the meal was ready. We had Mongolian Crispy Lamb, Salt Pepper Spare Ribs, Pancake roll, Chicken in Garlic sauce, Special chow mien Special chop Suey. Every thing was piping hot and good perfectly. The staff were very pleasant, ordering and paying very easy and we had an excellent take away. Will definitely use again when in the area.

We used to frequent this takeout restaurant often, but the quality has noticeably declined in our recent visits. Tonight, the chicken wings were so overcooked that they were inedible and fell apart. The ribs were almost as unappetizing. We are disappointed and will not be returning.

I have never been a fan of Chinese takeaways in Chelmsford as I have never had a good one and I don't think the food travels well, but oh my goodness, the takeaway I had tonight was amazing. I had never ordered from here before, only when it was called Ho Ho's, which had fabulous food. This was just as delicious, and I really enjoyed it. The ingredients were all fresh and tasty, and I am quite picky. I will definitely be ordering from here again soon.

I don't even know where to begin with this restaurant experience. Firstly, my order was completely wrong. When I tried to call the restaurant, there was no answer and no answering service. The chow mein I ordered turned out to be just slimy chicken chow mein. The spring roll had mold growing on it, indicating that it was old and reheated. The temperature discrepancies within the meal were alarming, with scalding hot ends and a frozen middle. To top it off, I received a pot of vinegar with an onion in it as an extra, which was beyond bizarre for a Chinese takeout. I mistakenly thought it was plum sauce and poured it over my noodles, leading to me being sick all night after only consuming two bites. I am now seeking a refund, although I am having trouble reaching the restaurant by phone. This experience is especially concerning as I am currently undergoing cancer treatment, making food poisoning a serious issue for me. I have always been a loyal customer of Fortune House, but it seems like something has changed at this restaurant. I urge everyone to stay away from this place to avoid the consequences I faced. Trust me, the repercussions go beyond just money—it's a night spent on the toilet.