Waffle House - Charlotte

I have placed 3 commands over the phone, the person who took my order was pleasant and thoroughly check the specified information. the food was good and order was on time.

If they expect quality service, this is not the place for them. from ordering my food via the phone to picking was nothing less than unnecessary. the reviews are real and honest. take the other comments. the dame, which are published in the images that are published in another evaluation, is an actual thing.

Staff was rude. Tables that customers had left was not cleaned off a timely matter. Patrons were standing long periods of time just for someone to clean off the tables. Over 10 people walked out due to poor customer service. They were fully staffed too!! Won't go again!!

This is by far the worse Waffle House I have been too. Do not waste your money,appetite and time here. Place is filthy, service is awful! No greeting when we walked in. Waited about 10 min before I walked up to a server to ask if we seat ourselves or is there a wait. The bar was empty when we walked in but no one bothered to clean the counter off. It is 5 people back there and just have no awareness or sense of urgency. Talking about other things and on the phone! In all my dining experiences I have never witnessed someone else order food from another restaurant and eat it while serving and cooking in front of our faces(check images)! And on top of that waited 45 min to get our food. Waitress never asked if we even needed a damn refill! And the kicker right here.. we were leaving close to 2 pm and three people walked in and the lady told them WE ARE CLOSED!! WE ARE NOT SERVING ANYMORE! This is Waffle House you open all day! Based upon these other reviews this establishment is a disgrace to the Waffle House chain! I repeat stay away from this Waffle House!

I am glad to see this Waffle House recover from....well the pandemic. For awhile they were running on a skeleton crew of maybe one or two people. It was bad.We just did not feel like cooking and we chanced it. The food was great, staff was back to normal level, service was expedient and the restaurant was full at the time. Will definitely try it again.Wife got a cheese omelette with bacon and hash browns. I got scrambled eggs, bacon, hash browns.