The Dunavant - Charlotte

Wonderful place to get a meal and socialize with friends. To bad today 09/02/2023 will be the last day they are open. Bravo to this establishment.

I understand this restaurant is closing in a few weeks but this is the VERY worst experience at a restaurant I have EVER received. Arrived for my birthday, party of 12 with a reservation that had been established for a month, only to be told even though I have a reservation for 2 tables we couldn’t sit together, even though when I spoke and made the reservation with a member of their staff he assured me we would. After 30 minutes 1 booth area was available but there are 12 of us and we’re tired of standing and hungry! So we all go sit down. 15 minutes later after I have to request them, a young woman who claimed she was the store manager came to our table…(with NO apology for the inconvenience or the lack of customer service) to inform us that we couldn’t sit together, they would have to spread us out throughout the restaurant as tables open up. When I questioned her she said DUNAVANT doesn’t really acknowledge reservations it’s just preliminary and if the space is available they will seat you. Eventually we were seated in groups of 6 on opposite sides of the restaurant. The food took an hour to come out, which we had been informed several times, almost like they were trying to get us to go somewhere else. The food was subpar, nothing to get excited about. The waiter at our table did ok, but my family at the other table was very disappointed with their waitress. Needless to say it my 45th birthday, my family and friends came to celebrate with me and we didn’t even get to enjoy that time together. Then to encounter the worst customer service I’ve ever encountered, no empathy, no apology, no tact and making the patrons feel like they are the inconvenience. Unacceptable.Parking: Get there early and be prepared to walk. They have very little street parking available in front of the restaurant and nearby lot

Everything about the restaurant was great but they need to get some friendly hostess. These are the first people we see when visiting a restaurant and being met with disgruntled, annoyed faces and energy almost made us turn around. Im sure they were overwhelmed but whatever the case, hostess just wouldn't be an appropriate job title for you!

I wanted to love this place but unfortunately it's only saving grace was our waitress Brittany- she was great...but the food and the rest of the staff left alot to be desired. The shrimp and grits were tasteless, the deviled eggs had no seasoning, the lobster mac n cheese was just ok. We did actually enjoy the chicken and funnel cake though. Long and short- you are rolling the dice with the menu items and the atmosphere is sub-par...so are the staff in terms of their attitudes. There are plenty of other places in Charlotte that have better food and better atmosphere. Don't waste your money or time here.

Arrived at the restaurant and went to check in. Had to wait a few minutes because the hostess was having some issues with the party in front of us and getting them seated. When it was our turn, we were sat promptly (had a reservation). Water was immediately brought to the table which was nice. Waitress took a little bit to get to our table but the place was pretty busy. We got the mimosa flight, chicken and funnel cake waffle and steak and eggs. Waitress came back about 10 mins after taking our order and said the computer systems were acting up and she retook our food order. Due to the issue, she did give us 2 additional flavors for mimosas for free which was nice. When the food came, mine was correct but she tried giving my wife the shrimp and grits. Once she realized it was wrong, my wife's correct order was brought immediately. Probably just grabbed the wrong entree. The food tasted great. Steak was cooked right and seasoned perfectly. Even tried some of my wife's food and it was amazing. All in all, I'd say 4 out of 5. Stinks that the place is closing at the end of August cause we'd really like to try it for dinner.