Philly Pretzel Factory - Charlotte

First time there, the owner was great explaining all about the store…our family loves pretzels…and these are amazing…. Super fresh, not doughy and the dips are an added bonus… and the prices are sooo good… definitely our new go to

I visit the store at least once a week for their Philly cheesesteak bites, which I absolutely love! The pretzels and pretzel nuggets are also delicious. The owners are always present and incredibly friendly. The store is consistently clean, and I appreciate being able to see the food preparation area. Keep up the great work!

Love the pretzels. Philly cheesesteak pretzels are awesome!!! Store is super clean. Chatted with the owners. Really nice people.

My mom is from Philly and has been so excited to get Philly pretzels here in town. She frequents this establishment each time she visits, but has had several negative experiences. One visit, she arrived with my three daughters when they opened, and they told her they didn't have any pretzels made yet....so why be open?! She waited outside for them to bake pretzels. Today, she called on her drive over, because she would arrive near closing. The associates told her they would be open and all was well. When she arrived, they told her they had no pretzels. She drove almost 30 minutes. How can a place that solely sell pretzels OFTEN not have any pretzels?! There was a third experience when she purchased several pretzels, which was all that they had left, and when another customer came in, they were told that they couldn't have pretzels, because it would take too long to bake them. (It was not closing time. I understand it's a niche thing, and they don't want to over bake, but this seems to be something that occurs regularly. We do love the pretzels, though!

I visited this restaurant on Wednesday and it had been years since I had a Philly pretzel, and they certainly lived up to my expectations! I ordered four pretzels to share with my siblings, although they suggested I get five, which I turned down. They were absolutely delicious! I kind of wish I had taken their advice and ordered that extra one!