Mcdonald's - Charlotte

An absolute surprise! we ordered online with app, order and not a disappointment! eating was so fast, hot properly done, and trey was phenomenal! ordered a big mocha mc frappe, he delivered us with the new the machine was down, but he was so friendly, friendly, upbeat and accommodated us for the inconvenience. these days in almost food service hard to come with someone as friendly and happy as trey! he is the main reason for the 5 stars! that is not our usual mc ds, but since we were close to this place, we used it. definitiw no disappointment! (we also ordered other items, but his helpfulness in the mc frappe situation stands alone!

We had to wait almost 2 hrs! For a happy meal and a crispy chicken sandwich! People was leaving impatient even after they paid! And when you get your food it's cold, I don't understand if the cooking is not the problem why they take so long to give your order! And they always give you the wrong one!. Just don't go there! Specially this one on albermarle rd!.

Used our online app made two orders in the parking lot in less then 2 minutes Trey was handing through my car window. So we said let's see if they could do it again ordered a mcFrappe he was at my window to let us know that the machine was being cleaned he quickly worked out a fix to our problem and credited us back for the missing mcFrappe. Trey is an all star and made 100%of the experience the 5 stars ? I awarded the location. If you don't give that boy a raise you'll lose him quickly if I had room for another person on my staff I would have offered him the job that visit. Thank you so very much sincerely Satisfied. ???????????

Let's just say ,I would of been faster n quick if I walk in and prepare it myself,, full of employees but can't get a simple order right ,,let alone I think the manager just graduated from highschool,.. ?

Lady at the window is RUDE AS **** ! Got attitude because we were missing a sandwich and when we were trying to figure our which sandwich it was she starts going OH MY GOD what sandwich is it like its our fault her and her staff dont know how to do their job. Then when leave she says bye and rolls her eyes . Like i told her dont work the window if you got a ugly ass attitude!