Fortune Cookie Chinese - Charlotte

The quality of the food has decreased, as if they have new cooks. This used to be my favorite restaurant for a long time, but it's just not good anymore.

This beef looks suspicious!!! I WILL NEVER EAT here again! I called to tell them it taste and looks different, but he just said, ?OK??.. No ma?am or sir. #GROSS

AVOID THIS ESTABLISHMENT AT ALL COSTS! On September 5, 2022, my family and I placed orders for three combination plates, a Crab Rangoon order, an order of egg drop soup, an additional order of fried noodles, and six egg rolls. When we got home, wediscovered the egg rolls were missing, the rice was undercooked, and the shrimp was also undercooked. We called right away andwent back to the restaurant to ask about the food. Even though the business closed at 9 p.m. Eastern Standard Time, no one wasthere when we arrived at 9:23 p.m. On September 6, 2022, we contacted and spoke with the manager (a gentleman with no givenname), who said that undercooked rice was typical and that no refund could be given, but that we could still get the six eggrolls. When we complained about the undercooked rice and shrimp that came with the missing food, we were told that the onlything that could be done was to replace the egg rolls. When we asked to speak with the owner, we were told that he was out ofthe building and that he would not be returning. We have spent thousands of dollars at this restaurant over the years, and wehave told others that it serves the best Chinese food. Following this incident, I strongly suggest all customers, friends, andfamily to AVOID THIS ESTABLISHMENT! They don't value their patrons' loyalty. Nobody wants to spend money on a subpar service.Legal actions are next because we are on the way to the hospital!

As I’m leaving this review I can attest to the fact that the customer service from the manager Brandon is absolutely terrible!! Brandon is rude and has zero cares about how your experience is at the restaurant. I even took the time to tell him how as a young manager how important it is to treat your customers with some sort of dignity and respect. I literally came in from church with a suit on and was treated like trash. I told him that I’d be leaving a review and he was totally unfazed. I WILL NEVER COME BACK TO THIS RESTAURANT AND I DO NOT RECOMMEND IT UNLESS YOU’RE OK WITH BE TREATED LIKE A SECOND CLASS INDIVIDUAL. FYI if you’re wondering who the manager Brandon is, it’s the gentleman in the pictures above who where’s his hat backwards. He’s the worst!

I recommend using skirt steak cut against the grain. This cheaper steak cut is chewy. Charge us more, give us less, or both. Whatever you have to do to maintain a higher quality. Skirt steak is 100% the way to go. Wont even need corn starch, just cook it fast and hot. Try it out.