Cook Out - Charlotte

The restaurant was clean and the staff was friendly. We ordered quesadillas that were good. There was handicapped parking. The music was too loud.

I returned to the restaurant just before 5:00 to explain the mix-up. The clerk at the window was quite unhelpful. I told her what I had originally ordered and that this was not what I received. Another staff member handed me a box of onion rings. When I pointed out that it was just the onion rings, the window clerk insisted that I had already eaten the burger. If I had treated a customer like that during my time at an international home improvement store, I would have faced serious consequences. Unfortunately, Cookout has lost my business. The lesson learned here is to check your order before leaving the parking lot.

This place isn't anything extravagant, but it's perfect for a quick lunch. I enjoyed a cheddar-style burger with fries, some white cheddar bites, and a Snickers Oreo shake. Delicious!

I'm not from the area—I'm from Idaho—but Cook Out is honestly the best thing I've ever experienced. We opted for takeout since the drive-thru line is always incredibly long, but despite their constant busyness, they manage to serve quickly. It's not quite as fast as Chick-fil-A, but definitely quicker than many other places. The food is absolutely delicious, although it’s not the healthiest option at all, yet I find myself returning again and again because it's just so addictive. And by the way, the walnut shake is the best!

I ordered the cheddar-style burger, and it was even better than I anticipated. The cheese curds were tasty, and I added some onion rings, which were fine (I usually prefer battered to breaded). However, the fries were a bit lukewarm, which was disappointing. Overall, it was a great experience, and I appreciated the customization options. I’ll definitely return the next time I’m near one of their locations.