Papa Johns Pizza - Charlotte Hall

The Charlotte Hall location has the most terrible management I have ever encountered. After my recent experience, I have no intention of ordering from here again. A disgrace!

I waited for over an hour and a half only for the delivery driver to show up without my food. The manager was rude when I called and did not offer any assistance or a discount on my order. I ended up canceling my order because they wanted me to wait even longer to eat.

If they pick up a pizza at 515 o'clock for a 630 o'clock. they should give us a waiting area for guests like a doctor's office if we have to wait for a pizza over 7 o'clock.

It took a long time to get seated at the restaurant. I had to wait nearly an hour past my reservation time.

Used to order from this place a lot. Not so much anymore with wait times like 2 hours for delivery. Must be hurting their business. Tried to order some pizza when I got off work at 8:00 pm. They close at 10 pm Sunday night keep in mind. So after placing my order on phone around 8:30, I was called by employee and told it’d be 2 hours before pizza would get to me. Of course canceled my order because that is ridiculous. I liked this place because the convenience and pizza is okay. But must sadly say I will be taking a very long break until they sort things out. Maybe it’s a employee problem? Perhaps short staffed. Maybe Papa Johns needs to pay more and offer ppl more hours. I have worked in pizza, and I know how d corporate is about giving those hours out. Anything to cut corners and save money…