Holiday Inn Express Suites Charleston-kanawha City, An Ihg

Used the app to book the room. Received a confirmation number via email. Arrived at hotel to be told they had no reservation on their end. Told me I had to call and figure it out. Person on other end of phone didn’t speak understandable English. Ended up have to purchase the room again. Place was dirty, and room was damp with humidity. Even my clothes in my open suit case were damp the next morning. Will not be using the app or staying at another HIE.

I recently stayed here for almost 2 weeks while my sister was in CAMC hospital, which was a great location cause it was just minutes away. The staff was very friendly and would ask about my sister often, rooms was very clean and breakfast was fantastic!! I highly recommend this place, and when my sister and I go back for follow-up treatments or if any other time I need to stay somewhere again this will be the place I will stay. I want to thank all of the staff for being so kind and accommodating during this difficult time when my sister was so very ill Rooms: Clean rooms, comfortable bed and was excited to have a keurig coffee pot in my roomSafety: Felt very safe at this locationNoteworthy details: Close to hospital, clean rooms and very friendly staff

Very pleased with this hotel, we actually stayed at the adjacent hotel the weekend before (Country Inn) and would never stay there again. We canceled our return hotel there to book this Holiday Inn Express and it was THE BEST decision. These rooms were very clean and we all felt so much more comfortable (the other place was a musty smell and the dog room smelled so bad of wet dog). We bring pool swatches with us and Holiday Inn pool hit all it’s markers of chemicals. The mattresses were very nice, showers clean and bright. They even had Dove soap for shampoo, conditioner and body wash in large containers in the shower. I like that because it’s better for the planet then the small plastic ones.The only things that were noticed: there was no soap by the sink in any of our three rooms or towels. We all realized that maybe why they didn’t have them is because maybe people had been stealing them? They were large Dove soap containers as well and were nice. I don’t understand why people take those things. The towels weren’t that big of a deal for us (although at breakfast next morning, a lady was extremely upset by this because she got in late and didn’t want to come down).I think they invested in the right things first and will slowly increase their towels. I have confidence in this hotel for next time we stay to have their towels out. None of the “issues” we had were things that would defer us. Especially in comparison to the adjacent hotel… this is an excellent hotel which is why we switched because the Country Inn did not make a good impression on us.Only complaint was the rooms around us were slamming their doors all night… so not a complaint of the actual hotel, but just noise complaint of the people.The coffee was good and the biscuits and gravy. After we left they wiped the tables and were very friendly.Will stay here again when traveling.Rooms: The rooms were very nice, they had just redone the place I think because it was up to date, nice new mattresses and carpet and smelled clean. Happy with stay.

It was a great hotel, but the lack of soap was a huge detriment. There was no body wash in the shower dispenser. No hand soap or any other type of soap provided in the room and there was no soap in the lobby restroom.Hardboiled eggs and plain scrambled eggs seem to be in the past at hotel breakfast as well, making options foe folks who don't eat dairy pretty sparse in the breakfast room.Beds were comfy and staff was friendly.

Stayed here overnight on a road trip. The rooms were clean and the beds were comfortable, however there was no soap in the room. Due to the location of the hotel and my room, you could hear the traffic from the interstate overhead. Breakfast was good and the staff was friendly.Rooms: 5/5