Clean Juice - Charleston

The cup lid never stayed on my $12 not refreshing watermelon and strawberry refresher with chia seeds. Better in the trash

Been going to this location for a while but won't be back after today. The employees had no idea what was going on and couldn't even answer simple questions as to whether or not products contained eggs or dairy. The lady at the register rang us up while not knowing how to scan my qr code in the rewards app and the other lady told me there was directions on the receipt on how to get the points but there are none. Not to mention, we were the only people in the place when we ordered but they somehow forgot to make my husband's smoothie.

My wife did a pickup order. It took an extra 15 mins when she arrived even though the order said ?ready.? They then gave us a card for six free smoothies. Today she went to use it and at the same location and they said they didn?t accept the card at that location. Furthermore they TOOK THE CARD FROM HER so she couldn?t use it anywhere else. They gave her a free smoothie today and another for the next visit. Great. But we are confused at such poor service and why they would give us a reward and then take it back. Seems sketchy.

This location has long been a disgrace to the Clean Juice franchise. The lack of genuine and sincere good people working behind the bar is a demonstration of franchise ownership and lack of leader ship. More often than not I have a negative experience going into this location between rude comments from staff when you ask questions, food that is constantly expired or undercooked or under prepared it is a surprise displace hasn?t been shut down by the Board of Health already.

Placed an order on the app on 04/09 and when I received the order I was missing the Green Bowl. Called immediately and talked to a guy who said he refunded my money for the bowl. 04/19 and still no refund. Food is good but feeling a bit ripped off and will have to call again to resolve this issue. The guy told me three times he had refunded my money. Not loving the customer service and being lied too. Deleting app as soon as I get my refund. Update-Changing this to 1 star as called on 4/21 to try to get refund for the 4/09 order and they said they can only see 3 days back. Said a Manager will call me on 4/22 and took down my number. No call on 4/22. Called on 4/23 to speak to a Manger and there was none available and they could not tell me when one would be in.