Paisano's - Chantilly

Customer service terrible and rude. Called in my order and drove the 4 miles to go get it (because if you get delivery you get soggy fries). I don’t mind the drive as the food is great.When I get there they just keep looking around for my food and tell me I didn’t make an order. So the other employee (I recognize his voice as the one who took my order over the phone) makes me call to prove I have the correct phone number. I call and it’s correct. Another employee comes over from Handling pizza no mask no gloves and starts punching digits into the screen and says my order isn’t there, but then finds it (then goes back to handling pizzas without washing hands).Then original employee asks me for the payment and I ask is my order ready? He said no we didn’t put it in.I told him I had to get going back to my children’s Halloween activities he said with no emotion well you have to wait until we make it and asks for the payment again.I decided to go without. Mistakes happen I get it but no “sorry for the error” or “we will make that right away for you”. Just some simple courtesy or recognition that a mistake took place.I’ve been coming here for 6 years. Great food. Same telephone number and same name. They said I wasn’t in there system that’s why the order wasn’t placed (despite telling me it would be ready in 15mins and the total amount)Great food. Do better with customer service!

Food quality so so at best. One thing noticed in doing a pick up order is majority of the onsite staff not wearing masks.

Pizza was yummy I was just kind of disappointed that the slices seemed that the slices seem to be on the smaller side

First-time eating here,was Great!,staff was very friendly, food was great. Will be back!!

I have had pizza at other paisanos and this is the worst one. The pizza is always super thin and cheese is almost nonexistent. Don’t get pizza froHere. I will be getting my pizza from elsewhere.