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Przekaż informację zwrotnąPoor Customer Service. I love supporting small businesses, but the customer service at Coffeesmith is so poor that I will not return. It is obvious that the owner cares about the business with the iPads for waiting customers and the detail-oriented decor, however, a good restaurant coffee shop is incomplete without good service. I have four complaints about Coffeesmith from my experience on Saturday night: the cupcake I ordered was old...so old that the cake was stale and chewy hard on the outside; when my wife asked for a spoon, the male that worked the front desk just asked me rudely what I needed one for...like it was so strange or stupid to ask for a spoon to mix her hot chocolate; the front desk guy yelled at the one and only table that was there besides us that their order was ready...he yelled at them in a rude way rather than an informational way...regardless, with how slow the night was (the guy was playing on his cell phone much of the evening) the order should have been brought out to the table; and when my wife and I were leaving, we made the mistake of leaving our cups at the table instead of bringing them back up to the counter...granted, it was our mistake, but the front desk guy yelled at us while we were at the door to bring them back. He could have asked politely or even brought the cups back himself considering how slow the night was; instead, he decided to scold us as we were leaving.Overall, it is a shame that the service was so poor. The place itself seemed inviting at first and the drinks were decent, but the service destroyed the whole experience. The owner should train the staff to understand that customers shouldn't be yelled at or made to feel like they are inconveniencing the staff. Furthermore, if the night is going slow, the staff should take care of the customers that are actually there so they want to come back or tell their friends how great it is.
THE BEST!. I have long since given up going to any other shops in the area. From from my first visit to CoffeeSmith (which was about years ago), it became my go-to I have never had a better Chai Latte, and the sandwiches for both breakfast and lunch are great. The owner, his family, and other staff members are always friendly and courteous. It's a great place for alone time or to bring small groups of friends or business associates.
The quality is just fantastic. the small features like the mocha roll are even delicious and of high quality. iced coffee is the best in the opposite completely eliminated dieucks thanks to these youngs.
Delicious breakfast sandwiches. good coffee and modern design. most of the tables have power strips to load mobile devices and they have six ipads that are free for customer use.
The best! I've been abandoned for a long time, to other shops in the opposite of my first visit to coffeesmith (which was about 2 years ago), it became my go-to I never had a better chai latte, and the sandwiches for breakfast and lunch are great. the owner, his family and other staff are always friendly and friendly. it is a great place to bring for alone time or small groups of friends or business partners.
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