Wendy's - Chandler

Very poor customer service, poor communication, slow service, cold food, flat, warm soda. I went through the drive through and ordered. I waited for nearly 5 minutes before someone came to the window and then I was given 2 sodas, warm. Flat and NO ice. I asked about it and the man at the window said sorry, I can't fix it. I then went inside and complained. I was told the drive thru did not have ice. WTH, Ok, please inform the customers. I then got home and was missing food from my order. I will not be frequenting that location again!!

This is the rudest place. I proceed to place an order via drive thru- the lady said they will only accept orders through the mobile app and she could not take my order or she 'd get in trouble . I downloaded the app, placed my order- all payment methods experienced an error (debit card, credit card, Google pay, adding cash to the wendys app)...when I let the cashier know this she stated there 's nothing she could do. 5 min later another cashier comes to the window and takes my order. After waitig 20 min for my food...I received old cold fries, burgers and nuggets.

Waited 40 minutes inside for two 20 pieces. Our order was taken first then a huge line of people came in. They were served their food before us. Guy at the front counter had no idea what he was doing. He basically gave up and jus started handing out whatever was given to him. I also work in fast food and know what it 's like when there is only 5 people working in the store, but the behavior and customer service was unacceptable. Guy at the front clearly didn 't have enough experience in dealing with situations like that and ended up ignoring all the customers saying 'im jus handing out whatever they give me ' but is easily able to go pick up tongs and give other orders the chicken nuggets for their orders. Then manager tried to make it better by giving everyone strawberry frosties when she should jus be focused on getting the food out.

Waited about 15 minutes in the drive through (maybe even longer). Got two frosties that were completely melted when I got them. Didn?t get a receipt either. I have low expectations which fast food restaurants, but I won?t be going back.

This is the slowest Wendy’s I’ve ever been too, it would faster for me to butcher the cow myself than to stand in line at the drive thru.