Wingstop - Champaign

This was one of my worst experiences with a multi-millon dollar business so far. I ordered a meal for delivery. not only did I receive no notification email that the food was delivered, but my meal was missing the cheese for the cheeses as well as my 20 oz sweet tea. eating was almost 30 minutes outside and was cold. I talked to a worker when I first called. he was extremely unprofessional, they have not taken account of the error and instead all on the third party (doordash) they work with blame. it does not say that my delivery would be fulfilled by a third. he explained this and said in the grunde, there was nothing he could do, and that came from the manager. I was also told that they couldn't call me back because they didn't have my number or contact information. it is on the entrance on the pocket that it comes. I called back a minute or two later, because I realized that I hadn't got my drink either. the same hired took up the phone and when I started talking, he put me in the handle. I called back, and the same person employed seemed to be confused when I began to tell him what was going on. I let him know that he had spoken to me less than 5 minutes ago and he said oh. I asked myself to speak directly to the manager and he hung up on me. about 5 minutes later, I will receive a call from the manager, who turned out to be just as unprofessional, twisting crisp and loud. my entire agency heard this conversation and we will no longer support this facility due to its lack of professionalism and terrible customer service!

The heart with locs is amazing! I made a pick up because I know it's always busy there, and a few minutes later my order was ready! that wait is not too bad when they order before they leave their location to pick up. my wings tasted so fresh, and the fries were perfect!!! many thanks.

They really try their best and the wings are pretty good. they can tell them. delivery type of sucks, but the wings are juicy and the staff are good people

I had a great experience tonight ken was very professional and made sure that I had the care and my food was made fresh hot .. he gries me after that and he answered every question or subject I had. for my first time eating there I can give it a 10/10! I would recommend you to go there at the days ken works he is so sweet he knows how to appreciate his customers! I will be back many thanks for their great customer service ken!

Ken the GM was so amazing and nice! He made my visit absolutely wonderful! Thanks to him I’m looking forward to coming back!