Bella Italia Shaftesbury Avenue

I wanted to complain about the person who attended me, she says her name is Andrea. If you’re on vacation with good mood, absolutely the worst thing that could happen is dealing with someone disrespectful and who treats you very bad! The place is expensive, then you expect a very good experience, but this was not. If the owner of this restaurant sees this message, it would be good to fire this person who clearly does like working and scares it’s customers. Btw, the food is good.

This is one of the Bella Italia branch that really serves good pasta, you actually get what you pay for. Proper portioning and good taste. However the staff who greeted us seems in a bad mood. She was quite a bit intimidating as while she was serving the food she actually drop the food recklessly which is disappointing. We did not complain as we assuming that she was just tired. Definitely would give a 5 star if she could be a bit nicer.

Excellent waiting staff nice drinks. Good Food Yet Overall Dining Experience Ruined By The Manager! So NO, I would not recommend going here full stop. I have posted pictures. My dessert was delicious!!! Back to the Manager: What an impolite, poorly spoken, certainly sour, ill mannered man. No customer service skills. No respect in his tone and a very bad attitude towards me. Is it because I am Black? Who Cares!!! Less than a minute after being asked if we would like to order more drinks by the wonderfully bright and cheerfully dispositioned waitress This man asked us to leave, because in 7 mins there is another booking We still had drinks to finish and praise be we did not order any more! We decided to leave in 3 was amazed at how he spoke to me after I declined to pay the service charge but insisted the waitress get £10. tip (cash in hand) he came over to pree… This man then had the gumption to inform us he is the Manager and what? He Is Too Rude and Out of Order Yet Fortunate We Left The Brixton Rapid Reply Rass Response At Home... Instead we simply smiled and waved as we have learned how to deal with people like him.... shoo wave them away! Its 2022 now so we had to laugh after him and leave..never to return! Yes...we truly had to Laugh!! The Manager needs a re fresher course in customer service. The Manager needs to learn how to respect ALL shades of people not just smile and shimmy for the white customers. I am a paying customer. Money is money and we all bleed the same blood! *mostly

The lasagne and the pizza we ordered (sun-dried tomatoe, basil etc. were amazing and oh so cheesy, however I wasn't crazy about the pollo pasta I ordered with a tomato sauce and prosciutto.

Highly recommended (1) dough ball with mozzarella cheese (2) green pesto pasta (3) cheesey pasta for kids pictures attached